Staff Engineer, Insider Risk Program Remote - Ontario, Canada

Twilio; Ontario; Hybrid; CAD 118,000 - 148,000; Full time

Job summary

Join a forward-thinking company as a Staff Security Engineer in the Insider Risk Program. This role involves investigating potential risks from both internal and external actors, ensuring a thorough and mature investigative process. You will collaborate with various stakeholders, produce detailed reports, and communicate complex security issues effectively. With a commitment to diversity and inclusion, this innovative firm values unique experiences and offers a competitive salary along with generous benefits. If you're ready to make a global impact in a supportive environment, this opportunity is for you.

Benefits

Generous time-off

Parental leave

Wellness leave

Healthcare

Retirement savings

Community volunteering support

Qualifications

• 6+ years of experience in cyber security investigations.
• Ability to conduct sensitive interviews during investigations.
• Knowledge of insider risk and incident management processes.

Responsibilities

• Collaborate with stakeholders to address insider risk findings.
• Assess and investigate complex insider risk incidents.
• Produce high-quality investigative reports for management.

Skills

Cyber Security Investigations

Interviewing Skills

Cloud Technology Services

Data Loss Prevention

Incident Management

Communication Skills

Scripting (PowerShell, Python)

Tools

UEBA

DLP

SIEM

SOAR

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Staff Security Engineer - Insider Risk Program

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are seeking a staff security engineer that will work within the Twilio Threat Detection and Response group [TDR]. The Cyber Insider Risk Investigations Specialist will be responsible for investigating potential risks against Twilio and its workforce from internal and external actors. This is a technical role that supports technical incidents.

Responsibilities

In this role, you’ll:

• Collaborate and act as a liaison between Insider risk analysts and end users, Legal, HR, and other stakeholders to address findings.
• Assess and investigate complex insider risk incidents and digital behaviors of concern, providing a thorough and mature investigative process from start to end.
• Demonstrate an expert level of business acumen and employment legal considerations throughout the investigations.
• Conduct sensitive interviews of persons of interest during insider risk investigations.
• Examine the case summaries provided by Insider risk analysts and evaluate the appropriate course of action to mitigate the identified security concern within daily operations and incident reviews.
• Document investigative results clearly to ensure accurate reporting, tracking, and documentation of incidents and behaviors of concern throughout the incident lifecycle.
• Produce high-quality investigative reports, assessments, and briefings for senior management and stakeholders.
• Communicate complex security issues effectively to both technical and non-technical audiences.
• Collaborate with the Insider Risk Program Manager and cross-functional partners, including Employee Relations, Employment Legal, and HR, to develop and formalize runbooks and SOPs that proactively address insider risk.
• Support the team with analytical and project tasks as needed.

Qualifications

We value diverse experiences and encourage all qualified applicants to apply. While the following are preferred, we consider candidates with alternative experiences:

• 6+ years of cyber security investigations experience in law enforcement, counterintelligence, or private sector.
• Experience with cloud technology services and their impact on investigations.
• Experience interviewing cyber risk actors, especially insider risk actors.
• Knowledge of Insider risk/Data Loss Prevention programs, incident management, and investigative processes.
• Experience with cyber security tools like UEBA, DLP, SIEM, SOAR is a plus.
• Basic scripting and coding skills (PowerShell, VBScript, Bash, Python, SQL, etc.).
• Excellent communication skills, both written and verbal.
• Ability to influence and build relationships across all organizational levels.
• Flexibility to work additional hours during incidents and support the team.

Location:

This role can be in-office or remote in Canada.

What We Offer

Competitive pay, generous time-off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location.

If you're ready to unleash your potential and do your best work, apply now!

The estimated pay range for this role in British Columbia is CAD $118,200 to CAD $147,700. The starting salary will depend on skills, experience, and location.

Join Us

We solve problems, take initiative, and embrace new challenges. Join us and embody the Twilio Magic. We also support community volunteering and donations.

If this role isn’t a perfect fit, explore other opportunities with us.

Twilio is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, gender, age, disability, or other protected characteristics. We also consider applicants with criminal histories in accordance with applicable laws.

We are committed to providing accommodations for applicants with disabilities. Contact us at [e-mail] if needed.

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