Staff Content Designer - Shipping

eBay; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate staff content designer to enhance the buying and selling experience. In this role, you'll lead projects that drive key features and initiatives, ensuring content is accessible and inclusive. Collaborating with cross-functional teams, you'll create scalable solutions and a cohesive product narrative. If you're ready to make an impact and bring your unique perspective to a dynamic team, this opportunity is perfect for you!

Qualifications

• 8+ years in content-focused roles, with significant in-product UX content experience.
• Proven ability to lead design processes from concept to launch.

Responsibilities

• Drive key features and initiatives based on company priorities.
• Build scalable solutions and ensure end-to-end consistency.

Skills

Content Design

UX Design

Human-Centered Design

Content Strategy

Accessibility Design

Collaboration

Education

Bachelor’s degree in English or related field

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

As a staff content designer, you will lead key end-to-end projects that enhance the buying and selling experience on eBay. You’re adept at finding a path forward as you create scalable and durable solutions, and you drive alignment with your cross-functional partners by engaging in healthy debate.

As a full-stack staff content designer, you know writing is designing. You see language as a design material and as an integral part of the UX design process, and you get others to think the same. You not only understand how to evaluate the quality of content design, but also contribute to the evolution of frameworks, guidelines or standard methodologies. You enjoy working with cross-discipline partners to co-create strategies, iterate through all stages of fidelity, and define outcomes in ambiguous spaces.

What you will accomplish:

• Drives key features, products, or initiatives based on company priorities
• Build scalable solutions that set team standards
• Drive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams.
• Ensure content is accessible and inclusive, and collaborate with the Localization team to scale content for global markets.

What you will bring:

• 8+ years professional experience in content-focused roles with 6+ of those years on in-product UX content
• Bachelor’s degree or equivalent experience in English, journalism, communications, marketing, human-centered interaction, or related field portfolio of work demonstrating human-centered design thinking and solutions
• Experience leading the design process from early concept to launch
• Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity