Staff Assistant I

City of Boston; Area G (Forster Creek/Mount Assiniboine); On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team this summer as a Staff Assistant I, where you'll provide exceptional customer service and support in a welcoming environment. This temporary position offers a unique opportunity to engage with the community, assisting clients and visitors while ensuring smooth operations at the reception area. Your role will involve answering phone calls, data entry, and maintaining a clean and orderly space. If you thrive in a multi-cultural setting and have a passion for helping others, this is the perfect opportunity to make a positive impact during the summer months.

Qualifications

• 2 years of experience in administrative work required.
• Ability to type 30 wpm and work in a multi-cultural environment.

Responsibilities

• Provide excellent customer service to clients and visitors.
• Perform data entry and maintain the reception area.

Skills

Customer Service

Data Entry

Verbal Communication

Written Communication

Attention to Detail

Judgment Skills

Education

High School Diploma or Equivalent

Administrative Experience

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

THIS IS A TEMPORARY, SUMMER ONLY POSITION.

The Staff Assistant I is responsible for providing excellent customer service and information to clients, visitors, volunteers, and the general public on the phone and in the office; acts as a liaison between clients and on-site staff; assists with general intake information; notifies on-site staff of visitors with scheduled appointments, as well as walk-in inquiries. Check in patrons electronically via our membership system (PM). Lead, execute, and foster a welcoming environment.

Responsibilities

• Answers and follows through with phone calls.
• Data entry of general intake information and assists with general office work as needed.
• Prompt opening and closing of the reception area, including doors, phones, and computer system.
• Maintains the reception lobby and other related public areas in a clean and orderly manner, including displays of brochures and pamphlets.
• Complies with training and cross-training requirements.
• Ability to identify potentially undesirable or harmful conditions developing and take action to defuse them.
• Works in compliance with the center's confidentiality guidelines and procedures.
• Employs a welcoming, respectful, and responsive manner at all times.
• Performs related work as required.

Qualifications

• Two (2) years of experience in administrative work required.
• Appropriate education may be substituted for the required experience on a prorated basis.
• Working knowledge of computers; Word, Excel.
• Ability to type 30 wpm.
• Good verbal and written skills preferred.
• Ability to work effectively in a multi-cultural, multi-ethnic work environment.
• Ability to exercise good judgment and focus on detail as required by the job.
• Boston residency required.

Terms:

Union/Salary Plan/Grade: Non-Union