St. James Hotel - Event Supervisor/Banquet Captain Full-time (Part of Red Wing Shoes)

Red Wing Brands of America; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a prestigious boutique hotel as a Banquet Captain, where you will lead a dedicated team to ensure exceptional service at events. This role offers the chance to engage with guests in a historic setting while developing your leadership skills. Enjoy a dynamic work environment that values your contributions and provides opportunities for growth. With a comprehensive benefits package and a focus on employee well-being, this is more than just a job—it's a chance to be part of a legacy of hospitality excellence.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Match

Paid Time Off

Employee Discounts

Flexible Spending Accounts

Life Insurance

Disability Insurance

Well-being Coaching

Qualifications

• Associate's degree or equivalent with 6 months to 1 year of experience.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Supervise banquet staff and ensure exceptional guest service.
• Resolve service complaints and maintain high guest satisfaction.
• Coordinate activities with all departments for efficient service.

Skills

Communication Skills

Problem-Solving Skills

Critical Thinking

Attention to Detail

Education

Associate's Degree

Tools

Point of Sale Systems

Inventory Management Software

Sales & Catering Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company Description

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $18.17 - $23.65 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

Job Description

We are seeking a dedicated and experienced Banquet Captain to join our team at the prestigious St. James Hotel. The successful candidate will be responsible for organizing and assisting in the supervision of banquet servers, bartenders, and house personnel to ensure all banquet events are executed smoothly and provide exceptional guest service, ensuring 100% satisfaction.

Key Responsibilities:

• Execute and supervise the duties of banquet servers, bartenders, and house personnel.
• Ensure staff effectiveness through effective communication, coaching, counseling, and performance appraisal.
• Enforce systems, policies, and procedures, providing educational and development opportunities.
• Act as the department head in the manager's absence, representing the hotel to clients, guests, and vendors.
• Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.
• Ensure all banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.
• Master and utilizePoint of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.
• Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.
• Comply with all Health Code guidelines to ensure safe handling of consumables.
• Coordinate activities with all departments to provide efficient and timely services.

Qualifications

Associate's degree (A.A.) or equivalent from a two-year college or technical school and 6months to one year of related experience/training in a premier banquet and conference facility, or an equivalent combination of education and experience.

• Proficient in Word, Excel, Outlook, and Internet applications.
• Excellent verbal, written, and communication skills, with strong attention to detail and interpersonal relationships.
• Strong critical thinking, problem-solving, and prioritization skills.
• Ability to follow instructions in written, oral, or diagram form.

Preferred Qualifications:

• Previous supervisory experience.
• Experience with Point of Sale, Inventory Management, and Sales & Catering systems.

Why Join Us:

• Be part of a historic and prestigious establishment.
• Engage in a dynamic and rewarding work environment.

Additional Information

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP athttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)