SSENSE MONTREAL - Assistant Manager, Store Sales

SSENSE; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

SSENSE is seeking an Assistant Manager, Store Sales for their boutique in Montreal, ensuring exceptional client experiences through sales leadership and team coaching. This role involves driving sales across various channels and developing a talented team while managing client relationships.

Benefits

Extended health and dental benefits

Parental top up program

Generous Employee Discount

Access to telemedicine and assistance program

Retirement plan matching contributions

Qualifications

• Minimum of 3 years of management experience in retail.
• Proficient in Microsoft Office Suite and Web-savvy.
• Ability to lead, coach, and mentor employees.

Responsibilities

• Maximize sales performance across all channels.
• Coach client-facing teams and manage performance.
• Recruit and train staff to develop a talent pipeline.

Skills

Leadership

Communication

Client Relationships

Problem Solving

Technology Savvy

Tools

Microsoft Office Suite

Job description

Company Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

About the job:

Join our retail team as an Assistant Manager, Store Sales at our boutique in the heart of the Old Port! Our Espace SSENSE boutique spans five floors, offering a curated selection of high-end products, combining iconic brands with emerging designers. Join our team of 65 passionate individuals and contribute to delivering an outstanding customer experience.

The Assistant Manager of Store Sales, is responsible for maximizing the sales productivity at SSENSE Montréal through our Retail concept’s hybrid omni-channel, walk-in, and appointment-based models. They will coach the client-facing teams to cultivate client relationships and will contribute to the flawless execution and delivery to meet SSENSE Montreal’s promise to clients, as well as identify and address issues that may impact the client experience. They will coach and mentor their direct reports to continuously grow SSENSE Montreal’s Retail business.

What you will do:

• Execute sales strategies that maximize sales performance across all channels (online, in-store, appointments), and ensure sales objectives and KPIs are achieved.
• Build and develop best in class client-centric teams. Continually evaluate the performance of each staff member, provide feedback to ensure results and address performance management issues in a timely manner.
• Recruit, train and develop talent pipeline, while building succession plans.
• Lead and participate in cultivating client relationships through client database management, client profiling, communication and engagements that grow customer base beyond local markets.
• Support, promote, and assume responsibility for asset protection in all areas of risk management. This includes physical security, store cash controls, inventory management and transaction accuracy.

Qualifications

• A minimum of 3 years management experience in a high volume client-facing environment and retail operations
• Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
• Ability to lead, coach and mentor all employees to achieve personal and professional goals
• Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information
• Flexibility in working hours, including weekends, mornings, and evenings, to meet the business's operational needs

What sets you apart:

• Ability to multitask and to work in a fast-paced environment, while delivering an exceptionally high level of attention and customer service
• Excellent written and verbal communication skills in both English and French
• Client-oriented with strong problem solving skills
• Highly competent with technology and mobile applications.
• Exceptional interpersonal skills with a natural ability to build relationships with clients

Additional Information

Why Join Us:

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

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