SRE: Incident Tooling & Reliability Engineer

AgileGrid Solutions; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

IBM is seeking an Incident Management Tooling and Reliability Engineer to strengthen the incident management foundation for Confluent Cloud. You will own tooling and data analysis to help respond effectively and improve service resilience.

You will focus ~75% on hands-on engineering, including configuration and automation, with the remainder partnering with engineering teams. Join Cloud Architecture and Reliability - Supportability across a global, follow-the-sun team.

Qualifications

• At least four years in SRE or production ops.
• Hands-on with incident tooling such as PagerDuty or Rootly.
• Strong scripting and API integration with Python or Go.

Responsibilities

• Own and maintain Rootly and PagerDuty configurations and policies.
• Build integrations across Rootly, PagerDuty, Jira, Confluence, Slack, and service catalog.
• Define incident metrics like MTTD, MTTR, and incident volume by severity.
• Create dashboards and recurring reports for incident trends.
• Support incident commanders and on-call engineers with tooling guides and documentation.
• Develop vendor API automations to reduce manual work.

Skills

SRE experience

Python

Go

SQL

Data analysis

Looker

Grafana

Tableau

Cloud platforms

AWS

GCP

Azure

On-call experience

Tools

PagerDuty

Rootly

Opsgenie

incident.io

Job description

IBM is seeking an Incident Management Tooling and Reliability Engineer to strengthen the incident management foundation for Confluent Cloud. You will own tooling and data analysis to help respond effectively and improve service resilience.

You will focus ~75% on hands-on engineering, including configuration and automation, with the remainder partnering with engineering teams. Join Cloud Architecture and Reliability - Supportability across a global, follow-the-sun team.