Sr. Vice President, BPO Strategy & Operations

Travelers Financial Group; Vancouver; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading financial services firm is seeking a dynamic Sr. Vice President for BPO Strategy & Operations. This role involves overseeing business development, client retention, and operational leadership within a high-growth BPO environment. Ideal candidates have 10+ years of leadership experience and a strong track record of client relationship management. This position offers a permanent, full-time opportunity with a focus on achieving operational excellence and driving revenue growth across departments.

Benefits

Employer paid benefits

Employee Investment Program

Growth opportunities and supportive leadership

Qualifications

• Minimum 10 years of progressive leadership experience in BPO or related industries.
• Proven track record in business development and client relationship management.
• Exceptional communication, interpersonal, and presentation skills.

Responsibilities

• Identify and pursue new business opportunities with strategic partners.
• Cultivate long-term client relationships through proactive engagement.
• Oversee operations in collections, customer service, lease end returns, and transaction support.

Skills

Business Development

Client Relationship Management

Financial Acumen

Communication Skills

Education

Bachelor's degree

MBA or relevant advanced degree

Job description

Overview

Sr. Vice President, BPO Strategy & Operations

Join to apply for the Sr. Vice President, BPO Strategy & Operations role at Travelers Financial Group

Department : Senior Leadership

Reports to : CEO

• Job type – Permanent, full time
• Location – Canada or US

Your Talent, Your Terms | Results, Recognition and Rewards

Position Overview

Business Process Outsourcing (BPO) : Collections, Customer Service, Lease End Returns, Transaction Processing

Position Summary

We are seeking a dynamic senior leadership professional to join Integrated Financial Technologies (IFT), a leading BPO company specializing in collections, customer service, lease end returns, and transaction processing. The successful candidate will serve as a strategic leader responsible for business development, client retention, driving operational efficiencies and maximizing shareholder returns.

Responsibilities

Business Development

• Identify and pursue new business opportunities with strategic partners and key clients.
• Build, nurture, and expand a robust network in the BPO, leasing, and financial services sectors.
• Lead proposal development, presentations, and contract negotiations for major accounts.

Customer Retention

• Cultivate long term client relationships through proactive engagement and exceptional service delivery.
• Develop tailored solutions that address client needs, driving satisfaction and contract renewals.
• Analyze client feedback and industry trends to identify and implement retention strategies.

Operational Leadership

• Oversee operations in collections, customer service, lease end returns, and transaction support.
• Set and monitor KPI’s to ensure service quality, compliance, and efficiency.
• Champion continuous improvement initiatives and drive change management.

Financial Performance

• In conjunction with the CFO, develop a multi-year financial plan that supports top-line revenue growth and operating margin expansion.

Team Development

• Mentor, inspire, and develop high performing teams.
• Instill a culture of accountability, client first mindset, and operational excellence.

Qualifications

• Minimum 10 years of progressive leadership experience in BPO or related industries (collections, leasing, customer support, or transaction processing).
• Proven track record in business development and client relationship management at an Executive or Director level.
• Extensive industry contacts and recognized as a well connected leader in the sector.
• Strong financial acumen, negotiation, and strategic planning abilities.
• Exceptional communication, interpersonal, and presentation skills.
• Bachelor's degree required; MBA or relevant advanced degree preferred.

Success Profile

The Ideal Candidate

• Entrepreneurial, results oriented, and skilled at growing revenue streams.
• Recognizes industry and market shifts quickly, positioning the company to capitalize on emerging trends.
• Champions both customer and team success, fostering lasting partnerships and a collaborative culture.
• Has an established presence in the BPO and leasing / finance ecosystem with an active industry network.

Why Join Us?

• Lead a high growth BPO with a diverse service portfolio and blue chip clients.
• Shape strategy and drive innovation in a pivotal senior role.
• Work with passionate professionals focused on results, service, and excellence.

IFT’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment. As part of the Travelers Financial Group of Companies, Integrated Financial Technologies is the fastest growing business process outsourcing company in Canada with customers in a variety of industries in Canada and USA. We provide unmatched custom solutions for lenders, including primary loan and lease servicing, customer service, collections, and default management, along with specialized divisions in consulting and lead management. Our team combines extensive expertise with innovative technology and a flexible approach to deliver tailored, results-driven solutions.

IFT is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

Results, Recognition, and Rewards : At IFT, we are driven by results and committed to recognizing and rewarding your achievements. Through performance-based rewards and growth opportunities, your contributions are valued and acknowledged, motivating you to continue excelling in your role.

Growth opportunities and supportive leadership : Our leaders are committed to your professional growth and success. They provide guidance and resources to help you develop your skills, expand your knowledge, and achieve your career goals within the organization.

Employer paid benefits : At IFT, we prioritize the well being of our team by offering a comprehensive benefits package. Our medical and dental plan includes vision care and life insurance, ensuring you and your dependents have the coverage you need.

Employee Investment Program : We believe in helping you achieve your financial goals. Our investment program offers the choice of RRSP, TFSA, and Cash accounts. To further support your savings, IFT provides a company matching program, helping you grow your investments more effectively.

Promoveo : IFT celebrates choice and offers the ability to work in office (Vancouver, BC), hybrid or remote (for most roles). We know that our team members are the most important part of our business and we trust in our team members to work in a way that provides them the ability to succeed in their work.

To Apply : Please submit your resume and a cover letter outlining relevant experience and industry connections. Only applicants meeting the experience and network requirements will be contacted.

J-18808-Ljbffr