Sr. User Researcher

Q4 Inc; Vancouver; On-site; CAD 80,000 - 110,000; Full time

Job summary

Q4 Inc is seeking a User Researcher to shape research practices and inform product strategies. You will lead high-impact research initiatives, translate findings into actionable insights, and collaborate closely with cross-functional teams. This role requires a seasoned professional with extensive experience in user research methods and a passion for understanding user needs.

Benefits

Flexible benefit plans

30-day work-from-anywhere program

Learning allowance and mentorship

Flexible paid time off

Qualifications

• Deep knowledge of various user research methods (qualitative and quantitative).
• Experience creating compelling stories from complex data.
• Portfolio demonstrating research process and impact.

Responsibilities

• Lead and conduct qualitative and quantitative user research studies.
• Translate insights into action for product and design teams.
• Support user-centered design throughout the product development lifecycle.

Skills

Critical thinking

Analytical skills

Strong communication

Collaboration

Problem-solving mindset

Education

7+ years in user research

Tools

UserTesting.com

SurveyMonkey

Job description

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

Our team strongly believes in user research, and has been gathering insights to inform product direction for years, as our first User Researcher we look to you to set a solid foundation allowing all teams to access the same accurate data, and gain insights at the same level of accuracy and depth across all of our Q4. Through the use of data analytics, modelling, quantitative and qualitative user research, we’ll look to you to set the groundwork for how Q4 approaches user research, shaping our strategies and building a culture of deep user empathy.

What you'll do

• Lead and conduct high-impact research: Design, plan, and execute a wide range of qualitative and quantitative user research studies (think user interviews, usability testing, surveys, persona development, journey mapping).
• Translate insights into action: Synthesize the research findings into clear, concise, and actionable insights that our product and design teams will use to inform our products.
• Support user-centred design: Be the voice of the user throughout the entire product development lifecycle.
• Develop and evolve research practices: Since you're our first, you’ll help build and refine our user research methodologies, tools, and best practices.
• Collaborate across teams: Work super closely with our product managers, designers, and engineers.
• Understand the complex domain of investment relations: Empathize with the unique needs of our diverse users within the investor relationship life cycle.
• Stay informed and innovative: Keep learning and exploring! You’ll stay on top of emerging trends in UX research, FinTech, user behaviour, and the evolving role of AI in shaping user experiences and product capabilities, bringing fresh perspectives to our work.

What does success look like in this role?

• Helping Q4 truly understand our users, leading to products that are not only powerful but also intuitive and delightful to use.
• Building a robust user research practice that becomes integral to our product strategy and design decisions.
• Seeing your insights directly translate into improved user satisfaction, engagement, and product success.
• Supporting the entire organization in making more data-driven, user-centred decisions through your research, experimentation, and analytics.

What we're looking for

• Experience (ideally 7+ years) in user research with a strong portfolio showcasing your research process and impact.
• Deep knowledge of a variety of user research methods (qualitative and quantitative) and knowing when to use which.
• Critical thinking and analytical skills with the ability to turn complex data into compelling stories and actionable insights.
• Strong communication and collaboration skills – you can articulate research findings clearly, communicate how they apply to business impact and work effectively with diverse teams.
• A genuine passion for understanding people, coupled with a strategic and problem-solving mindset.
• Experience with common user research tools (e.g., UserTesting.com, Posthog, SurveyMonkey, Dovetail, WalkMe).
• A collaborative self-starter attitude – especially important as you’ll be establishing this function!

It's a bonus if you have

• Experience in the FinTech, SaaS, or Investor Relations industries.
• Experience with Consumer, B2B and enterprise software research.
• Familiarity with AI-powered products and researching user interactions with AI.
• Experience with data management and engineering – cleaning, transforming, storing, and mining data.

Why Join Q4?

We offer a variety of benefits to ensure you can always work hard and have fun:

• Peace of mind & family: Flexible benefit plans, wellness, lifestyle and parental leave top-up if you have a growing family
• Wellness & life: Flexible paid time off and benefit program, retirement plans, 30-day work-from-anywhere program, and a flexible work environment
• Unlock your potential: Unleash your potential with learning allowance, mentorship, leadership forums, and gig programs.

We believe in the power of collective greatness.

At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure if you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Should you require any accommodations before or during the interview process, please let our Recruitment team know.