Sr. Technical Writer

Addepar; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global technology firm in Canada is seeking a Technical Writer to lead documentation and training projects. You will create and improve help content, mentoring junior writers. The ideal candidate has 4+ years of technical writing experience and excellent editing skills. Strong understanding of user needs and proficiency with design tools like Figma, Zendesk, and others are required. This role supports a remote work environment and emphasizes collaboration across teams.

Benefits

Flexible work environment

Collaborative team culture

Professional development opportunities

Qualifications

• Lead strategy for documentation initiatives.
• Develop understanding of user challenges.
• Create help articles and interactive training.

Responsibilities

• Mentor junior technical writers.
• Facilitate content reviews and sessions.
• Analyze content engagement for strategy.

Skills

Technical writing experience

Editing and proofreading skills

Writing portfolio

Ability to leverage AI tools

Communication skills

Education

4+ years of technical writing experience

Tools

Figma

Zendesk

Confluence

Jira

Job description

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.

The Role

Addepar Design shapes wealth managers’ digital experiences. By designing and delivering intuitive, easy-to-use products, we help wealth managers grow their businesses and provide best-in-class services to their clients. We foster an agile, client-centered work environment focusing on constructive feedback and collaboration. We’re passionate about delivering innovative, accessible, and premium products that redefine our clients’ day-to-day financial activities.

In this role, you'll shape the future of help and training at Addepar, reimagining how clients and employees learn about our products and services. You'll craft the foundational content that ensures every new user feels immediately welcome, quickly understands our products, and gains the confidence to begin their journey toward expertise. You'll lead complex documentation projects from strategy to execution. This includes developing content for comprehensive learning paths and advanced training courses optimized for future AI-driven experiences.

You'll work with Product, Support, and Services teams to create and refine a library of guides, how-to articles, and more. You’ll research, author, edit, proofread, format, and publish the content following Addepar’s style guidelines.

Our Help Center is in an exciting growth stage, undergoing a redesign and scaling up to support Addepar’s multi-product platform. Our ideal candidate is a highly experienced technical writer and editor with a keen eye for detail and a proven track record of leading successful documentation initiatives. You’re eager to join our team, roll up your sleeves, and do great work.

You’ll report to the Content Design Manager for the Help Center.

What You’ll Do

• Lead the strategy and execution for critical documentation initiatives
• Develop a deep understanding of our users, products, and challenges with learning the platform
• Create comprehensive help articles, guides, and interactive training modules
• Implement strategic improvements for content organization and information architecture, proactively identifying and championing solutions for documentation needs
• Act as a primary content liaison and strategic partner for cross-functional teams
• Facilitate and lead highly productive working sessions and content reviews
• Mentor and guide junior technical writers
• Establish and refine best practices for content development and workflows
• Spearhead audits and content optimization initiatives
• Analyze content engagement and user feedback to inform strategy
• Champion the evolution of Addepar's self-guided learning experience
• Expertly utilize and onboard others to our design and content management tools

Who You Are

• 4+ years of technical writing experience
• An inspiring portfolio that showcases how you approach help content. Must include writing samples
• Fantastic writing (American English), editing, and proofreading skills
• Adept at leveraging AI tools and techniques to streamline content creation, enhance clarity, and deliver unparalleled user experiences
• Proficient using design systems and editorial style guides
• Familiar with Figma, Zendesk, Confluence, and Jira
• Experience working with or in a customer support organization is a huge plus
• Able to work independently, communicating across multiple time zones
• High emotional intelligence. People enjoy working with you!

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to [e-mail] .

Create a Job Alert

Interested in building your career at Addepar? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Location (City)

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you currently authorized to work in the country where this job is located? * Select...

Do you now or will you in the future require sponsorship for employment authorization (e.g., visa sponsorship)? * Select...

Please answer based on the country where this job is located.

Are you 18 years of age or older? * Select...

LinkedIn Profile

Are you currently employed by a client, partner, or competitor of Addepar? * Select...

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Addepar’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.