Sr. Technical Delivery Lead

Rogers Communications; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

Rogers Communications is seeking a Sr. Technical Delivery Lead for their Access Deployment Management team. This hybrid role involves supporting ADM service levels, managing production incidents, and ensuring a seamless operation in a fast-paced environment. Ideal candidates will have strong technical experience, particularly in data migration and client relations, to drive innovative solutions.

Qualifications

• 5 years of applied technical experience.
• Knowledge of processes related to telecom business.
• Familiarity with databases and reporting applications.

Responsibilities

• Support and maintain ADM along with production scheduling.
• Identify and manage production incidents from inception to resolution.
• Ensure support for agreed service levels in ADM infrastructure.

Skills

Client relationship skills

ITIL best practices

Data migration experience

Detail oriented

Education

Undergraduate degree or equivalent

Job description

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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity

Rogers is seeking a Sr. Technical Delivery Lead to support the Access Deployment Management (ADM) business as usual bug fixes to ADM and also to provide feature development in ADM.

Individuals within the Network Transformation and Enablement job family are responsible for activities that contribute to the day to day running of ADMtool and managing the life cycle of delivering standard components in ADM. The life cycle includes but not limited to data migration, data import and data manipulation, etc.

What You'll Be Doing

• Support and maintenance, production scheduling and control, reports distribution, product launch, ensuring support for agreed upon ADM service levels, as well as backup and recovery capacity for any of the ADM infrastructure component areas.
• Network Transformation and Enablement professionals may undertake project work such as implementation of new product within ADM to support new business initiatives, including infrastructure deployment or upgrades, communication with vendors and liaison with other network teams.
• User and Production Support professionals are responsible for providing all ADM support services to their clients, maintaining the production environment and working with other network departments to ensure the delivery of requests.
• Identify production issues or taking support calls from their business clients and for managing production incidents from inception to resolution. This often involves working with application developers or engineers to ensure solutions meet long term goals.
• Requires a level of knowledge, skills and competencies in support of the roles and responsibilities assigned.
• Performs analysis and provides feedback.
• Responds to escalations, for one or more applications/modules. Monitors applications and systems within their area of responsibility. Typically acts as a second level of escalation.
• Delivers on a specific operational function(s), as well as participates in moderately complex project related activities.
• Responsible for collecting, analyzing data, and providing feedback.
• Extends knowledge of local systems and business to groups or departmental level.
  
  

What You Bring

• Working familiarity with databases and reporting applications, where appropriate.
• Knowledge of ITIL best practices and process improvements.
• Awareness of range of activities / tasks pertaining to applicable work area / function.
• Familiarity with procedures and service requirements relative to the role.
• Detailed oriented.
• Experiences in data migration and/or telecom would be an asset.
• Excellent client relationship skills and a solid understanding of the telecom business.
• Undergraduate degree or equivalent and 5 years of applied technical experience.
  
  

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 8200 Dixie Road (101), Brampton, ON

Travel Requirements Up to 10%

Background Check(s) Required Criminal Record and Credit Check

Posting Category/Function Technology & Software Development

Requisition ID 322632

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Technology

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Broadcast Media Production and Distribution, Book and Periodical Publishing, and Telecommunications

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