Sr Supply & Payments Administrator

Novo Nordisk A/S; Ottawa; Remote; CAD 86,000 - 136,000; Full time

Job summary

Novo Nordisk A/S is seeking a Sr Supply & Payments Administrator to ensure clinical trials in Canada run smoothly by managing site payments and supply deliveries. You will set up suppliers, process payments, and support regulatory documentation from start‑up to close‑out.

The role focuses on accurate payments, timely supply coordination, and continuous process improvement within a remote Canadian team, enabling sites to keep patient focus on the study.

Qualifications

• Bachelor’s degree in life sciences, business, finance or a related field.
• 1–3 years of relevant experience in the financial operations.
• Strong attention to detail, integrity and good judgement, with a proactive approach to anticipating supply and payment issues and following them through to resolution.
• The ability to manage multiple tasks, timelines and stakeholders, both independently and as part of a team.
• Clear written and verbal communication skills and the ability to build strong relationships with sites, vendors and internal colleagues.

Responsibilities

• Manage and execute investigator, site staff and participant payments in line with Clinical Trial Agreements, regulatory requirements and Novo Nordisk policies, using SmartGrant or StudyHub.
• Create purchase orders based on contract values, set up new suppliers for site staff, and track payment status to resolve discrepancies or delays quickly.
• Coordinate timely delivery of clinical supplies from the local depot to sites – including ancillary supplies, equipment, import processes and inventory tracking – and elevate shortages or delays.
• Support study start‑up, including document preparation and submissions to Regulatory Authorities and Ethics Committees, ‘Green Light’ checks and drug release documentation.
• Maintain accurate trial documentation, trackers and records, including uploads to the Novo Nordisk Investigator Portal and Certificates of Destruction.
• Act as the go‑to expert for site payment questions, support inspection readiness in line with ICH‑GCP and internal SOPs, and help improve trial and payment processes.

Skills

Organizational skills

Attention to detail

Stakeholder management

Communication

Financial operations

Education

Bachelor's degree in life sciences, business, finance or related field

Tools

CTMS

SmartGrant

StudyHub

Job description

Job Title:

Sr Supply & Payments Administrator

Department:

Business Operations, Clinical Development Centre (CDC) Canada, Research & Development

Location:

Remote, Canada

Your impact begins here

As Sr Supply & Payments Administrator, you will keep clinical trials in Canada moving. You will make sure sites receive the clinical supplies they need, when they need them, and that investigators, site staff and participants are paid accurately and on time. From study start-up through close‑out, you will spot issues early, resolve them and help keep every trial inspection‑ready. Your work lets sites stay focused on the people taking part in clinical research.

What you’ll bring

You are organised, precise and comfortable owning the details that keep clinical trials on track. You will bring:

• A bachelor’s degree in life sciences, business, finance or a related field.
• 1–3 years of relevant experience in the financial operations.
• Strong attention to detail, integrity and good judgement, with a proactive approach to anticipating supply and payment issues and following them through to resolution.
• The ability to manage multiple tasks, timelines and stakeholders, both independently and as part of a team.
• Clear written and verbal communication skills and the ability to build strong relationships with sites, vendors and internal colleagues.

Useful, but not essential:

• Experience in the pharmaceutical industry or a Clinical Research Organisation (CRO).
• Experience handling payments in a clinical research or pharmaceutical setting, including familiarity with clinical trial payment processes.
• A solid understanding of clinical trial phases, regulatory guidelines, Good Clinical Practice (GCP) and ethical considerations.
• Confidence using Clinical Trial Management Systems (CTMS) and other digital tools to manage documentation and track activities – and openness to new tools and ways of working.
• Additional education or training in finance, accounting or business.

What you’ll do

You will support the local study team across every phase of a trial, with a clear focus on two things sites depend on: supplies and payments.

• Manage and execute investigator, site staff and participant payments in line with Clinical Trial Agreements, regulatory requirements and Novo Nordisk policies, using SmartGrant or StudyHub.
• Create purchase orders based on contract values, set up new suppliers for site staff, and track payment status to resolve discrepancies or delays quickly.
• Coordinate timely delivery of clinical supplies from the local depot to sites – including ancillary supplies, equipment, import processes and inventory tracking – and elevate shortages or delays.
• Support study start‑up, including document preparation and submissions to Regulatory Authorities and Ethics Committees, ‘Green Light’ checks and drug release documentation.
• Maintain accurate trial documentation, trackers and records, including uploads to the Novo Nordisk Investigator Portal and Certificates of Destruction.
• Act as the go‑to expert for site payment questions, support inspection readiness in line with ICH‑GCP and internal SOPs, and help improve trial and payment processes.

Who you’ll work with

You will join the Business Operations team within Clinical Development Centre (CDC) Canada, part of Research & Development, reporting to the Sr Manager, Clinical Operations. In Research & Development, colleagues advance scientific ideas through clinical testing – and your role helps make that testing run smoothly in Canada.

Day to day, you will partner closely with Trial Managers, Trial Product & Supply Handling Managers, the Local Vendor Manager, Budget & Contract Specialists and Study Start‑up Specialists, as well as Legal, Finance and Procurement. Externally, you will work with investigators, study nurses and coordinators, vendors, the local depot, Ethics Committees and health authorities.

Your work is focused on Canada, with opportunities to provide global support when needed and connect with trial squads, regional and headquarters clinical teams. When something stalls, you will be the one who brings clarity and keeps it moving.

What you can expect here

You will be trusted to own important work from day one and to make your voice heard on how trial and payment processes can work better. You will build your expertise across clinical operations, supply coordination and finance, and grow alongside experienced colleagues on the job and through relevant learning offerings.

As part of an organisation that is upskilling its workforce in AI and digital tools, you will be encouraged to adopt new ways of working that make trial operations simpler and faster. You will work remotely within Canada, connected to a team that values care, integrity and high standards.

What we offer

At Novo, you'll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.

Salary:

For this role the Annual Base Salary ranges from $85,500.00 - $135,500.00The placement in the salary range will be assessed during the recruitment process based on your skills, competencies, knowledge and relevant experience match the position requirements

Incentives:

Based on the role's level and other factors, the salary package may include short‑term (STI) and/or long‑term (LTI) incentives.

Benefits:

The eligibility for specific benefits may vary based on the job and locationLearn more about our Reward Philosophy here.