Sr Specialist, User Experience Design

BCE Inc.; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, and mental健康?

35% Bell discount

Hybrid work model

Job summary

Bell in Toronto, Ontario is seeking a Senior App Designer to drive end-to-end design across multiple product streams, shaping user journeys from concept to delivery. You will collaborate with engineering, product, and research teams, applying our design system and guidelines (HIG, Material Design) to create mobile-first, accessible experiences.

This role emphasizes WCAG compliance, visual hierarchy, typography, motion, and thoughtful interactions.

Qualifications

• Expert in creating high‑quality interfaces with strong visual hierarchy.
• Experience designing complete user journeys across omni‑channel experiences.
• Ability to explain design decisions clearly to both design and non‑design partners.
• Experience with cross‑functional teams including product, engineering, and research.
• Mobile‑first and responsive design across multiple breakpoints.

Responsibilities

• Drive end‑to‑end design across multiple product streams, covering entire user journeys from concept to delivery.
• Translate complex requirements into intuitive, well‑structured flows with strong visual design.
• Craft high‑quality mobile app interfaces with visual hierarchy, typography, motion, and detail.
• Design across mobile platforms with best practices from Apple's HIG and Google's Material Design.
• Collaborate with engineering, system, and research teams to ensure design intent is implemented.
• Work within the established design system, applying components, tokens, and patterns consistently.
• Partner with Scrum Masters and Program Managers to align on priorities and timelines.
• Advocate for the user by surfacing pain points and iterating from feedback.
• Contribute to design system work when needed.
• Stay current on app design trends and patterns; bring thinking back to the team.
• Ensure WCAG accessibility is considered from start.

Skills

Figma (auto-layout)

End-to-end UX design

Design system

Cross-functional collab

Responsive design

Tools

Framer

Protopie

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Summary

We are looking for a Senior App Designer to join our team. The right person for this role works comfortably across complex UX problems and polished visual design without losing quality at either end. You bring a strong eye for visual design, hierarchy, typography, and interaction detail, and you are direct about trade-offs, comfortable working across teams, and bring a clear point of view to the work.
This is a role with broad reach. You will work across multiple product streams and teams, contributing wherever the work requires. At the core of it, you will drive end‑to‑end design across full user journeys, from early concept through to delivery, working confidently within our established design system along the way.

Key Responsibilities

• Drive end‑to‑end design across multiple product streams, covering entire user journeys from concept to delivery.
• Translate complex requirements into intuitive, well‑structured flows that balance UX rigor with strong visual design rooted in purpose.
• Craft high‑quality mobile app interfaces with a strong eye for visual hierarchy, typography, motion, and detail to drive emotionally engaging experiences.
• Design across mobile platforms, with deep expertise in Apple's Human Interface Guidelines (HIG) and Google's Material Design to ensure platform‑specific best practices are followed.
• Partner with engineering, system, and research teams to ensure design intent is carried through implementation.
• Work within our established design system, applying components, tokens, and patterns accurately and consistently, and raising gaps or inconsistencies with the design systems team when you find them.
• Collaborate with Scrum Masters and Program Managers to align on priorities and timelines.
• Advocate for the user by surfacing pain points, proposing solutions, and iterating based on feedback from both customers and internal agent‑facing users.
• Contribute to design system work during periods when additional capacity is needed.
• Stay current on app design trends, tools, and interaction patterns, and bring relevant thinking back to the team.
• Ensure designs meet WCAG standards and that accessibility is considered at the start, not just applied after the fact.

Critical Qualifications

• Craft‑level expertise in creating high‑quality interfaces with a strong eye for visual hierarchy, typography, motion, interaction quality, and detail.
• Experience designing complete user journeys, not just individual screens, with a strong grasp of flow, structure, and decision points across an omni‑channel experience.
• An appreciation for limitations and view them as opportunities to innovate.
• An expert‑level command of Figma, including auto‑layout, variants, prototyping, and component creation.
• Experience working within a design system, with a solid understanding of components, tokens, and pattern‑based design
• The ability to explain your design decisions clearly to both design and non‑design partners.
• Experience working in cross‑functional teams with product, engineering, and research.
• Comfort working on both broadly defined concepts and narrowly scoped features.
• Ability to work collaboratively in a fast‑paced, cross‑functional environment.
• Experience with mobile‑first and responsive design across multiple breakpoints.
• Experience designing for retail, call center, or other agent‑facing applications is a strong asset.
• A collaborative and comfortable attitude, eager to find clever solutions to complex problems.

Preferred Qualifications

• Hands‑on experience contributing to design system discussions, beyond just consuming it.
• Familiarity with design tokens and how they are structured and applied across products.
• Exposure to A/B testing, analytics, or user research to inform and validate design decisions.
• Experience working within multi‑brand or multi‑platform product environments.
• Motion design skills and an understanding of how animation and transitions enhance user experiences.
• Familiarity with enterprise‑scale product ecosystems.
• Experience with advanced prototyping tools such as Framer or Protopie.

#LI-SS1

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.