Sr Specialist - Systems Engineer

Charles Schwab Corporation; Saskatchewan; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in financial services is seeking a skilled Application Production Support Engineer. This role involves leveraging ITIL principles to enhance service availability and operational efficiency. You will collaborate with a dynamic team to troubleshoot incidents, manage application maintenance, and improve production readiness. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive approach to problem-solving. Join this innovative firm to make a significant impact in transforming the finance industry and enhancing customer experiences.

Qualifications

• 5+ years in Application Production Support or similar roles.
• Strong knowledge of ITIL processes and metrics analysis.
• Ability to work effectively in stressful environments.

Responsibilities

• Support Financial Services applications as an SME.
• Drive Incident Management calls and communicate effectively.
• Document resolutions in the Knowledge Base Article System.

Skills

Application Production Support

Incident Management

SQL/Databases

Automated Deployment Processes

Cloud/SaaS Applications

Communication Skills

Analytical Skills

ITIL Processes

Team Collaboration

Problem-Solving

Education

Degree in Computer Science or Engineering

Tools

Bitbucket

Bamboo

Git

Control-M

Splunk

Remedy

JIRA

Confluence

ITRS

AppDynamics

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Charles Schwab’s Core Technology Solutions organization is looking for an experienced and motivated Application Production Support Engineer to be part of a team comprised of Subject Matter Experts (SMEs) supporting a large portfolio of systems and applications in the Treasury, Securities Lending, and Risk Technology space.

Your responsibilities will include working with a blended development team of on-shore and off-shore SMEs, systems administrators, DBAs, and business analysts to perform troubleshooting and resolution efforts of incidents impacting production systems.

What you will do:

• Support Financial Services applications as an SME in the Service Availability and Engineering team
• Solve problems and provide support, taking responsibility to make decisions when appropriate
• Leverage ITIL principles to bring scale and efficiency to the organization
• Expand alerting and monitoring to improve operational resiliency and availability
• Employ monitoring to improve Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR) metrics as part of analyzing trends and making recommendations for continuous improvement
• Drive Incident Management calls, providing clear, concise, and timely communication to Application and Business stakeholders during the triage, troubleshooting, investigation, and resolution of individual or system-wide outages
• Document and maintain resolutions in the Schwab Knowledge Base Article System
• Develop/Improve Production Readiness processes to ensure the team is ready to support features deployed to production
• Coordinate application maintenance activities, such as OS upgrades, Disaster Recovery exercises, Vulnerability Remediations, certificate renewals, password rotations, etc.
• Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with best practices, security standards, and guidelines
• Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production
• Provide off hours release/deployment and on-call support of service recovery events on a rotational basis

What you have

Required Qualifications:

• Degree in Computer Science or Engineering
• 5+ years Application Production Support/Operations or similar experience
• Working knowledge of automated deployment processes and tools such as Bitbucket/Bamboo and/or Git
• Exposure to Cloud/SaaS applications
• SQL/Databases (SQL Server)
• OS: Windows, Linux
• Control-M, Orca or similar enterprise automation technology
• Splunk
• ITIL Processes including Change, Incident, Problem Management, & Root Cause Analysis
• Remedy, JIRA, Confluence
• Superior oral and written communication skills with the ability to communicate clearly and concisely
• Strong ownership mentality
• Keen focus on metrics and trend analysis
• Self-motivated with a strong ability to identify and prioritize multiple issues
• A sense of urgency and confidence in resolving incidents with the customer first approach
• Ability to work effectively in stressful environments
• Ability to forge strong relationships and coordinate effectively during outages, actively communicating updates to Application Development and Business partners
• Detail-oriented and organized with strong analytical skills
• Team player with collaborative qualities and a positive demeanor

Preferred Qualifications:

• Previous experience supporting financial services applications, preferably in the Treasury, Risk, and/or Securities Lending lines of business
• ITRS & AppDynamics
• IIS / WebSphere
• Net/C#/Java Exposure
• Knowledge of RabbitMQ or similar messaging systems
• Knowledge of F5 Load Balancer