Sr Special Loans Officer (Hybrid)

NATIONAL BANK OF CANADA; Edmonton; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Edmonton is seeking a Senior Special Loans Officer. The role involves managing delinquent mortgage accounts, ensuring compliance, and supporting the legal foreclosure process. Candidates should have a diploma in legal administration and a minimum of 3 years' experience in foreclosure or mortgage lending. The position offers competitive compensation and flexible benefits in a hybrid work environment.

Benefits

Competitive compensation

Health and wellness programs

Employee Share Ownership Plan

Qualifications

• Minimum of 3 years' experience in real estate foreclosure, mortgage lending, or legal industry.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Ensure accurate and timely payments for condo arrears and delinquent taxes.
• Manage high-risk and watch accounts, including reporting.
• Coordinate documentation for delinquent accounts referred to solicitors.

Skills

Strong communication skills

Problem-solving and analytical skills

Knowledge of foreclosure processes

Proficiency in Microsoft Office

Education

Diploma or Certificate in legal administration

Job description

Attendance Hybrid Job number 27592 Category: Professional Status: Temporary 12 months Type of Contract: Temporary Number of months: 12 months Schedule: Full-Time Posting date: 22-Jul-2025 Area(s) of interest: Operations Location(s): Edmonton

A career as a Senior Special Loans Officer in Optimum, at National Bank, involves acting as a foreclosure and property management specialist. This role allows you to positively impact the organization through your expertise in managing delinquent mortgage accounts and ensuring regulatory compliance.

Your job

• Ensure accurate and timely payments for condo arrears, delinquent taxes, and property insurance to protect the bank’s security interest.
• Manage and administer high-risk and watch accounts, including reporting and system updates.
• Coordinate documentation for delinquent accounts referred to solicitors and manage payments/payouts on defaulted mortgages.
• Prepare and review month-end and exception reports following established procedures and timelines.
• Support the legal foreclosure process by liaising with attorneys and third parties, and manage expenditure recovery.
• Identify operational improvements to enhance default management efficiency.

Our team

We focus on risk management and client security, offering flexible work arrangements, including a hybrid environment and adaptable schedules. We prioritize continuous development through personalized training programs, Data Academy, language training, Harvard Learning Center, coaching, and mentoring.

Prerequisites

• Diploma or Certificate in legal administration.
• Minimum of 3 years' experience in real estate foreclosure, mortgage lending, or legal industry.
• Knowledge of foreclosure processes and loss mitigation.
• Proficiency in Microsoft Office.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Soft skills

• Strong communication skills, both written and verbal.
• Excellent interpersonal and relationship-building skills.
• Problem-solving and analytical skills.
• Ability to work independently.
• Willingness to stay updated on industry and regulatory changes.

Languages: English

Skills

Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

Your benefits

We offer competitive compensation and flexible benefits, including health and wellness programs, insurance, pension plan, Employee Share Ownership Plan, assistance programs, banking services, community involvement opportunities, telemedicine, and virtual sleep clinics.

Our work environment promotes collaboration, feedback, and inclusivity. We are committed to accessibility and encourage candidates requiring accommodations to communicate with us during the recruitment process.

Join us and live your ambitions as a Senior Legal Advisor in our Legal team.