Sr. Software Engineering Manager, Tim Hortons, Canada

Restaurant Brands International; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading company in the quick service restaurant sector seeks a Senior Software Engineering Manager to enhance digital experiences. The role entails leading engineering teams, developing scalable solutions, and mentoring staff while focusing on user engagement and performance metrics. The ideal candidate will bring significant technical expertise in AWS, TypeScript, and Agile methodologies, contributing to the digital presence of renowned brands like Tim Hortons.

Benefits

Global paid parental leave program

Free telemedicine

Mental wellness support

Qualifications

• Experience with scalable serverless solutions in AWS.
• Proficiency in mobile app development using TypeScript and React Native.
• Experience leading hybrid engineering teams.

Responsibilities

• Lead and develop engineering squads aligned with business goals.
• Establish metrics and monitor performance for digital engagement.
• Collaborate across teams to optimize user experience.

Skills

AWS Infrastructure

GraphQL

TypeScript

React Native

GitHub Actions

Terraform

Domain-Driven Design (DDD)

Microservices

Serverless architecture

Agile

Communication

Mentorship

Leadership

Tools

Adobe Experience Manager

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These brands have been serving their guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainable outcomes related to food, the planet, and people and communities.

RBI aims to grow its brands by leveraging core values, employee and franchisee relationships, and a strong community support track record. Each brand benefits from global scale and shared best practices from ownership by Restaurant Brands International Inc.

The Senior Software Engineering Manager will play a key role in delivering and scaling digital experiences that enhance guest engagement, drive revenue, and strengthen Tim Hortons' digital presence. This role will impact how millions of guests interact with the brand digitally, ensuring the delivery of engaging, reliable, and scalable solutions.

Role & Responsibilities:

1. Lead, grow, and scale engineering squads within the Engagement domain, ensuring timely delivery of high-quality software aligned with business objectives.
2. Develop and execute a technical strategy focused on user engagement, system scalability, and reliability.
3. Establish and monitor performance metrics, aiming for increased digital engagement and system uptime of 99.9% or higher.
4. Mentor and develop team leads and engineers, fostering a culture of excellence and continuous improvement.
5. Collaborate with Product, Design, and Marketing teams to optimize digital engagement and user experience.
6. Promote architectural best practices, consistency through RFCs, ADRs, and technical reviews.
7. Lead incident management and operational initiatives to reduce downtime and improve incident response.

Qualifications & Skills:

• Experience with AWS Infrastructure (Lambda, API Gateway, DynamoDB) for scalable serverless solutions.
• Knowledge of GraphQL (Apollo Federation) for efficient API design.
• Proficiency in TypeScript & React Native for mobile app development.
• Familiarity with GitHub Actions, Terraform for automation.
• Understanding of Domain-Driven Design (DDD), Microservices, Serverless architecture.
• Experience with Datadog for monitoring and incident response.
• Agile experience (Scrum, Kanban) for iterative delivery.
• Willingness to work with AI-driven development tools.
• Strong communication and collaboration skills.
• Proven mentorship and leadership abilities.
• Ownership-oriented leadership style with a focus on outcomes.
• Strategic decision-making based on data and impact.
• Experience engaging with executive stakeholders.
• Background in digital platforms within QSR, retail, or consumer industries.
• Experience with high-transaction volume systems.
• Familiarity with content management systems like Adobe Experience Manager or similar.
• Background in digital engagement, loyalty, or personalization strategies.
• Experience leading hybrid engineering teams.

We offer benefits focused on physical, mental, and financial wellness, including a global paid parental leave program, free telemedicine, and mental wellness support.

RBI is an equal opportunity employer, committed to diversity and inclusion, and provides accommodations for applicants with disabilities upon request.