Sr Sales and Operations Coordinator

Herc Rentals; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Herc Rentals seeks a Senior Sales and Operations Coordinator in Calgary to support its branches in Alberta. The role involves engaging customers, managing inventory, and ensuring compliance with regulations, while offering opportunities for growth within a leading equipment rental company. Ideal candidates should have strong communication skills, relevant experience, and the ability to travel.

Benefits

Medical, Dental, and Vision Coverage

Paid Vacation Time Off (Minimum 3 weeks)

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Life Insurance

Qualifications

• 2 - 4 years of relatable experience required.
• Valid driver's license with a clean driving record.
• Proficient in DOT Regulations and load securement guidelines.

Responsibilities

• Proactively answer and resolve customer questions.
• Schedule delivery and pick up of equipment.
• Maximize revenue through superior customer service.

Skills

Communication

Customer Service

Problem Solving

Education

High school or GED required, College Degree preferred

Tools

Salesforce.com

Job description

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Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450+ locations and has about 7,600 employees in North America as of March 31, 2025.

In Canada, Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian regulations and standards.

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentalsbranch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career.

In this role you will learn to...

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of customers
• Manage a fleet inventory mix
• Become a safety expert
• Be an expert in the equipment rental industry
• Be promoted and grow your career!

This posiiton will support branches in Alberta, Saskatchewan and Manitoba and will require flexiblity to travel when necessary.

What you will do...

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existi ng orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment
• Generate, process, analyze and review the daily business reports
• Support all team members

Requirements

• High school or GED required, College Degree preferred
• Able to travel between branches when necessary
• Ability to drive and operate multiple types of vehicles and equipment
• Ability to communicate with customers
• Rental Man experience preferred
• Experienced with On the Go use
• Proficient in DOT Regulations and load securement guidelines
• Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with Salesforece.com
• Continue to open accounts and prescreen customers using eApply
• 2 - 4 year of relatable experience
• A valid driver's license with a clean driving record

Pay Range:$25 -$27/hr, can vary based on experience

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Healthcare spending account
Smoking Cessation Program
Weight Loss Program
Herc Life Wellness Program

Building Your Financial Future
Company matched Pension Plan
Employee Stock Purchase Program
Registered Retirement Savings Plan
Non Registered Savings Plan
Tax Free Spending Account (TFSA)

Life & Work Harmony
Paid Vacation Time Off (Minimum 3 weeks)
Paid sick days
Military leave
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $500 per year
Auto & Home Insurance Discounts

Protecting You & Your Family
Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Disability Insurance
Critical Illness Insurance
Accident Insurance

Herc Rentals is an equal opportunity employer

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