Sr. Resolution Officer Journal Entries (1 year contract)

RBC; Halifax; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading bank is seeking a Senior Resolution Officer in Halifax to lead problem resolution for Accounting Services related to Journal Entry and Accounts Receivables. The role requires 2 years of experience and a Business Degree in Accounting. Key responsibilities include serving as an escalation point for partners and improving processes. This position offers a flexible work schedule and competitive benefits.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Work/life balance options

Qualifications

• 2 years of work experience in the field.
• General SOX, Enterprise General Ledger (GL), and accounting policy.
• Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews.

Responsibilities

• Lead end-to-end problem resolution for Accounting Services.
• Serve as key resource and point of escalation for partners.
• Identify continuous improvement opportunities.

Skills

Accounting Journal Entries

Active Learning

Adaptability

Business Appraisals

Critical Thinking

Customer Service

Decision Making

Effectiveness Measurement

Employee Relationships

Operational Delivery

Process Improvements

Teamwork

Education

Business Degree in Accounting

Diploma in Accounting

Tools

Microsoft Excel

Oracle Peoplesoft

Job description

Job Description

What is the opportunity?

As an Sr. Resolution Officer you will lead a dynamic team and be responsible for the ownership of end-to-end problem resolution for Accounting Services activities and functions related to Journal Entry as a Service and Accounts Receivables.

To support our business partners this role also requires one week of evening Work from Home shifts a month and a rare Work from Home Saturday shift.

What will you do?

Flexing between processes based on volume, time of month and overall business requirements.

Execute processes in support of team to maintain targets as needed.

Serves as the key resource and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation.

Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What do you need to succeed?

Must-have

Business Degree in Accounting or Diploma in Accounting (with relevant work experience in accounting)

2 years of work experience in the field

Intermediate to Advanced skill in Microsoft Excel

Excellent organizational and multitasking skills and ability to prioritize activities to ensure timelines are met

General SOX, Enterprise General Ledger (GL) and accounting policy

Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

Nice-to-have

Experience in Oracle Peoplesoft for Journal Entry

Exposure to Lean Six Sigma (LSS) or process improvement

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Flexible work / life balance options

LI-POST

Job Skills

Accounting Journal Entries, Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Employee Relationships, Operational Delivery, Process Improvements, Teamwork

Additional Job Details

Address :

120 WESTERN PKY : BEDFORD

City : Bedford

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-06-17

Application Deadline :

2025-08-15

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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