Sr Representative, Property Claims

Definity; Edmonton; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Definity, a leading insurance provider in Canada, seeks professionals to handle claims efficiently while ensuring accurate policy coverage. The ideal candidate will have a strong background in property insurance, excellent communication skills, and a commitment to customer service in a dynamic environment. This role offers a flexible hybrid work experience and numerous benefits that support diversity and employee well-being.

Benefits

Company share ownership program

Pension and savings programs with company-matched RRSP contributions

Paid volunteer days and matching on charitable donations

Educational resources and tuition assistance

Wellness and recognition programs

Discounts on products and services

Support for gender affirmation surgery

Access to BIPOC counselors

Programs for working parents

Qualifications

• 5-8 years of property experience is required.
• Bilingual in French and English is an asset.
• Experience with Commercial Lines policies is preferred.

Responsibilities

• Accept and process claims efficiently with customers and vendors.
• Confirm policy coverage based on claims facts.
• Maintain detailed file records and process claims payments.

Skills

Customer Service

Attention to Detail

Communication Skills

Teamwork

Adaptability

Education

University degree or college diploma in relevant field

Tools

MS Word

Excel

CICS

CDS

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect from the role?

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files

What you bring to the role?

• University degree in any discipline or a college diploma in one of the following programs : 2-year diploma from a provincially recognized and funded community college in Insurance, Law & Security, Loss Control, Business Administration or the CIP designation
• 5-8 years property experience
• Licensed in New Brunswick, PEI and Newfoundland would be an asset
• Experience of Commercial Lines policies would be an asset
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Bilingual capabilities (French and English) would be an asset
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Salary range is

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

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