Sr. Project Manager to lead infrastructure initiatives for a major insurance client

S I Systems; Montreal, Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

A leading company is seeking a Sr. Project Manager to lead contact center infrastructure initiatives for a major insurance client in Montreal. The role involves overseeing multiple projects, ensuring alignment between strategy and execution, and managing project deliverables within budget and timeframe. Candidates should possess extensive experience in IT project management and call center infrastructure, with strong stakeholder management skills.

Qualifications

• 8+ years as an IT Project Manager.
• 3+ years leading CCAS (call/contact center) infrastructure projects.

Responsibilities

• Lead planning and delivery of complex projects across multiple departments.
• Manage stakeholders and maintain relationships with collaborators.
• Develop and maintain integrated project plans and deliverables.

Skills

Agile project delivery

IT Project Management

Stakeholder Management

Education

PMP Certification

Job description

Sr. Project Manager to lead contact center/call center infrastructure initiatives for a major insurance client

Position: Sr. Project Manager to lead infrastructure initiatives for a major insurance client

Duration: 6 months with possible extension

Location: Hybrid Toronto/Montreal (2 days on site)

Description:

Responsible for leading, planning and delivering all aspects of small (squads) to large (tribe), highly complex and strategic projects and program across multiple departments. PM from one to many projects in parallel based on complexity of each. Defines what is targeted, included and excluded scope, high-level budget envelope, high-level target in time, costs estimates and costs management. Change Management and associated priority. Works with Tribe PO, Architects and other stakeholders to ensure strategy and execution alignment. Leads all IT project management activities (staffing needs, budget, risk, audit requests, performance, security, PMO requirements, etc.).

Must Haves:

• 8+ years as an IT Project Manager with experience in Agile project delivery
• 3+ years experience leading CCAS (call/contact center) Infrastructure projects

Nice to Haves:

• PMP
• Insurance exp

What you'll do here:

• Maintain a consistent business focus and an understanding of the current strategic direction of technologies.
• Master the business case while developing an understanding of the business domain.
• Manage projects by understanding the company’s strategies, priorities and issues.
• Assess capabilities to propose appropriate solutions and deliver the company’s values.
• Manage stakeholders and maintain good relations with internal and external collaborators.
• Define the mandate of an infrastructure program/project, as well as its scope in collaboration with the program/project sponsors. Initiate project start-up activities and agree on a vision of the scope with the sponsor.
• Divide the project into achievable tasks and set up a functional organizational chart with roles and responsibilities.
• Develop and maintain integrated project plans by identifying deliverables and dependencies, estimating associated duration and costs, and participating in the assignment of human resources to sub-activities.
• Provide timely advice to experts and sponsors throughout the project to achieve and meet the objectives. Ensure that the investment in the project provides the best deliverables/products or optimal value to the client/sponsor.
• Build lead and coordinate, in direct and/or indirect supervision mode, the activities of a multidisciplinary team including Project Managers (PMs) and Project Control Officers (PCOs).
• Write reports on the entire project (progress, problems, costs, closing, etc.) while respecting established performance indicators. Lead project risk management. Effectively manage project delivery.
• Maintain dashboards on a periodic and progressive basis throughout the program/projects.
• Anticipate problems and difficult situations and take the necessary steps to resolve them.
• Ensure proactive and effective communication at all levels of the project.
• Ensure that the right communication channels are in place between project collaborators.