Sr. Project Manager, Gvmt. Software (Canada, Bilingual French)

Granicus; Canada; Remote; CAD 75,000 - 95,000; Full time

Job summary

Granicus is seeking a passionate Sr. Project Manager to lead large-scale projects within the government engagement sector. This role focuses on building strong customer relationships, ensuring projects meet strategic objectives, and requires 5 years of experience in project management. Bilingual in French is essential for effective communication with Canadian Federal clients.

Benefits

Remote-first work environment

Employee Resource Groups

Wellness communities

Qualifications

• At least 5 years of program/project management experience.
• Bilingual in French required.
• Strong organizational skills for complex projects.

Responsibilities

• Manage large customer projects during the implementation lifecycle.
• Serve as the primary contact on large programs for high-touch clients.
• Track progress against milestones, budgets, and other indicators.

Skills

Project Management

Communication

Analytical Skills

Conflict Management

Relationship Building

Education

Project Management Professional Certification

Tools

CRM Systems

Job description

The Company Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the US, Australia, New Zealand, and Canada. By simplifying interactions with residents and disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do.

This Sr. Project Manager role is within the customer engagement arm of the Granicus Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps government agencies create valued online services and partners with customers to enhance how they support their communities through strategic experience management.

As a Sr. Project Manager, you will be a key partner in the successful rollout of projects across our customer base. This role is ideal for someone passionate about helping customers achieve their strategic objectives. Your responsibilities start at project kick-off by providing the client with a project plan, overseeing discovery and requirements gathering, and ensuring proper training for implementation—empowering customers to utilize the system to its fullest potential.

• Candidates must be able to obtain a 'Secret'-level Canadian Government Clearance. This requires Canadian citizenship and 10 years of stable Canadian residency.
• Due to interaction with the Canadian Federal government, candidates must be bilingual in French.

What your impact will look like :

• Manage large customer projects during the implementation lifecycle.
• Serve as the primary contact on large programs for high-touch clients, providing insights on system performance, best practices, and account updates.
• Prioritize initiatives based on business needs and requirements.
• Advise customers on improving their online processes, keeping user experience top-of-mind.
• Track progress against milestones, budgets, and other indicators; prepare reports for senior management.
• Create and maintain project plans and documentation.
• Identify and mitigate potential implementation risks early.
• Assess customer business processes, anticipate requirements, and develop solutions.
• Enable customers to utilize the AMANDA Product aligned with their goals.
• Participate in sprint planning, review, and retrospectives, providing feedback.
• Collaborate closely with internal teams and foster relationships across the company.

You'll love this job if you have / are :

• At least 5 years of program/project management experience, preferably in a customer-facing role.
• Excellent communication and relationship-building skills.
• Ability to manage multiple projects and meet deadlines.
• Strong analytical skills and experience with data analysis.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and in a team.
• Conflict management and decision-making influence skills.
• Strong organizational and planning skills for complex projects.
• Experience gathering product feedback and market trends.
• Solid understanding of CRM systems.
• Proactive, data-driven, and excellent communicator.
• Ability to bridge technical and business perspectives.
• Experience working with cross-functional teams and building business cases.
• Fluent in English and bilingual in French.
• Ability to obtain a Secret Level Security Clearance from the Canadian Government.

Preferred Skills and Background

• Experience as a program manager for high-touch clients.
• Project Management Professional Certification or equivalent.
• Experience working with remote teams.
• Knowledge of city/county planning, land-use regulations, and related laws.
• Previous experience with the AMANDA product.

Salary: $75,000 - $95,000 per year + bonus and benefits. Security Requirement: Responsible for maintaining Granicus information security per company policies. Must be willing and able to obtain and maintain a Secret-level security clearance through the Canadian Government.

Languages: English and bilingual Canadian French required.

At Granicus, we value diversity and inclusion. We do not have degree requirements for most roles. If you're excited to learn more, we encourage you to apply. We may find another role that fits your skills!

Our Team: Remote-first, globally distributed workforce across the US, Canada, UK, India, Armenia, Australia, and New Zealand.

Our Culture: Transparent, inclusive, and safe space with Employee Resource Groups, CEO interactions, wellness communities, and guest speakers.

Our Impact: Serving organizations worldwide with digital solutions to make a positive difference. See more of our impact.

Granicus is an equal opportunity employer, considering all qualified applicants without discrimination.