Sr. Product Manager Tech, Workforce Optimization Technology

The Workforce Optimization (WO) team within the Fulfillment Technology and Robotics (FTR) division is responsible for the deployment, performance, and retention of Amazon Fulfillment’s Associate labor pool to manage the largest variable cost for fulfillment execution by innovating the labor pool lifecycle which includes labor planning, schedule and staffing management, and learning and development. Our products and services are used in varying degrees in over 2,000 sites and support dozens of site types within the First, Middle, and Last Mile to impact ~1M Associates worldwide.

The vision of WO is to develop an efficient labor pool by producing cost-optimized planning, accurate and flexible schedules, and create a holistic learning and supportive experience for Associates while protecting their safety and data. Our strategy to achieve this vision includes simplifying decision-making for operators by bridging expected and actual outputs of our execution systems to eliminate the need for homegrown tools. Where applicable, we automate for zero-touch decisions to reduce the reliance on human intervention, institutional knowledge, and bias by building foundational products that are sources of truth and automate workflows and processes. For Associates, we establish tighter cohesion between learning and development programs to facilitate effective learning opportunities, improve knowledge retention to standard work, ensure they are qualified and proficient in performing their tasks, and influence productivity and retention through our programs for labor rotations and policy adherence.

As a Senior PMT, you are responsible for defining the product vision, strategy, and roadmap. This involves distilling clear requirements from diverse stakeholders, conducting market research and usability studies, and performing competitive analysis to identify the right solutions. You write press releases to ensure you're building the right product, and make strategic decisions on when to build, improve, or integrate existing features for the best customer experience. You influence technical priorities and business strategy, align teams around customer needs, and make smart trade-offs to drive appropriate schedules.

You also have a strong technical understanding of the systems and technologies behind your product. You can articulate technical requirements, discuss technology offerings, and mitigate risks to reduce classic failure modes. You use your technical judgment to test assumptions, escalate issues when needed, and build consensus to find the best path forward. Additionally, you develop product plans with clear success criteria, define mechanisms and metrics to track performance, ensure product quality, and may be responsible for evangelism and marketing activities.

Key job responsibilities

1. You work effectively with customers, stakeholders, and engineering teams to deliver large or significant features successfully. Your efforts result in measurable improvements to your customer’s experience.
2. You own defining the strategic vision for major features or a product, establishing a roadmap, and have a track record of successfully driving engineering teams to deliver on that vision. You make crisp decisions about what projects move forward and in what priority order. You successfully manage all stages of the lifecycle (from concept to delivery).
3. You understand the architecture of the systems and technologies behind your product (e.g., workflows, APIs, runtime characteristics, design limitations, and maintenance requirements).
4. You are able to influence technical priorities and business strategy through data-driven contributions. You successfully make a case for resource allocation to achieve a desired customer or business outcome.
5. You communicate ideas effectively, both verbally and in writing, to all types of audiences. You are able to write narratives, PR/FAQs, and other strategic documentation.
6. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You partner successfully with technical and non-technical customers, stakeholders, compliance, and engineering teams.
7. Your product management practices set a great example to others. You routinely and efficiently deliver the right things. You are a simplifier. You judiciously add, refine, and remove features. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Workforce Optimization

AFT’s Workforce Optimization team delivers innovative platforms and products to automate labor management and staffing decisions across processes and functions at Amazon’s global fulfillment network locations.

BASIC QUALIFICATIONS

• Bachelor's degree
• 4+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.