Sr. Procurement Agent

MHI RJ Aviation Group; Mississauga; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Yearly vacation bank

Annual bonus plan

Retirement saving plans

Employee discounts

Job summary

MHI RJ Aviation Group is seeking a Sr. Procurement Agent to support the global regional aircraft business. You will manage spare parts orders, shortages, and procurement flow to ensure timely delivery and service levels.

You will communicate with customers during on-ground events, handle invoicing and pricing issues, and work in a high-pressure environment. Fluency in French and English is required, with SAP experience and MS Office proficiency.

Qualifications

• 3 to 5 years in a customer service role.
• Bachelor in Operations or Industrial Management, or a Technical College Degree with 5–7 years of experience.
• Fluent in French and English (spoken and written).
• Proficient with Microsoft Office, especially Excel and Access.
• Knowledge and experience using SAP (SD & MM).
• Available to work 12-hour shifts (day/night and weekends).
• Ability to work under pressure and meet tight timelines.

Responsibilities

• Process spare part orders via telephone, email, online portal and follow up on deliveries.
• Manage critical shortages to support aircraft on ground return to service.
• Communicate with clients during on-ground events and provide timely updates.
• Oversee procurement flow to meet service levels and inventory constraints.
• Address discrepancies and deviations in inflows, propose solutions and escalate as needed.
• Place POs and manage invoicing and PO pricing issues.

Skills

Customer service

Bilingual (French & English)

MS Excel

MS Access

SAP (SD/MM)

Ability to work 12-hour shifts

Under pressure

Education

Bachelor in Operations or Industrial Management

Technical college degree in the same field

Tools

SAP (SD/MM)

Job description

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MHIRJ is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. We’re looking for a Senior Procurement Agent to join our ranks!

Here are the daily responsibilities for a Sr. Procurement Agent:

• Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries;
• Responsible for and manage critical shortages of parts in order to support the return to service of an aircraft on ground, C-Check;
• Managing client expectations during an aircraft on ground event and provide timely communication throughout;
• Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints;
• In a changing environment geared towards increased customer’s satisfaction, you will also manage discrepancies and deviations related to planned in-flows by proposing solutions and raising supplier’s awareness of their commitment to meet customer and operator’s satisfaction;
• Responsibilities also include placement of Purchase Orders, administering portfolio activities related to invoicing and PO pricing issues. In addition, the agent will need to be able to clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.

Here is what is required to succeed:

• 3 to 5 years in a Customer Service Role;
• You hold a Bachelor in Operations or Industrial Management as well as 3 to 5 years of experience or Technical College Degree in the same field and 5 to 7 years of experience;
• You are fluent in French and English spoken and written (other languages are an asset);
• You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access;
• You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management);
• You are available to work on 12hrs shifts (day/night and weekends) if required;
• You have the ability to work under pressure and tight timelines.

Do you have a passion for aviation? Are you eager to make a meaningful impact on customers? Do you aspire to a fulfilling career as a Sr. Procurement Agent? If yes, you’ve landed at the right place. At MHIRJ, we recognize and value your contributions to our One Unified Team. We live by our values and embody our behaviors which drive our success. Take flight with a team that shares your passion and supports your journey. Let’s soar together at MHIRJ!

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Yearly vacation bank
• Competitive compensation & an annual bonus plan
• Retirement saving plans
• Employee discounts and so much more!

MHIRJ is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.