Sr. Process Analyst

Yoush Consulting; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Ontario is seeking a Senior Process Analyst to document and design operational processes. The role focuses on analyzing business requirements, improving process efficiency, and implementing change management strategies. Ideal candidates should be certified in Six Sigma or business process management with strong analytical skills and experience in stakeholder collaboration.

Qualifications

• Experience in business process documentation and design.
• Strong analytical skills to identify key performance metrics.
• Ability to facilitate meetings and document workflows.

Responsibilities

• Review and map existing work processes.
• Analyze data to identify opportunities for process improvement.
• Develop and recommend new processes based on findings.

Skills

Six Sigma Certification

Business Process Management

Data Analysis

Change Management

Stakeholder Engagement

Job description

The senior Process Analyst handles documenting, detailing, and designing various operational processes for business, finance, and Information Technology groups. The process analyst is preferably certified in Six Sigma or business process management.

This is a contract role for six to twelve months. The job involves Key Performance Measures of the organization to deliver their services. The process analyst will analyze key performance data to identify opportunities for improvement. Examples include volume of work, wait-time, response-time, hiring-time, and other metrics impacting service delivery.

The process analyst should also have experience with the implementation (change management) of new findings. Ideally, they have experience in implementing identified process changes.

The Senior Process Analyst Responsibilities include:

Business Process Documentation

• Review existing work processes and organizational structure
• Map current processes and develop/recommend new processes or changes
• Analyze business requirements to identify information, procedures, and decision flows
• Advise on initiatives enabling deployment of high-impact, focused, accountable, and measurable processes
• Facilitate stakeholder meetings to understand current processes, pain points, and document workflows

Business Process Design / Engineering

• Analyze existing processes, identify opportunities for improvement, especially with technology enablement
• Identify processes for re-design
• Analyze data, identify KPIs for monitoring adoption and benefits realization
• Prototype solutions, scenarios, and provide trade-offs and recommendations
• Advise on defining new requirements and applying efficient solutions
• Estimate preliminary costs of options
• Assist in developing and integrating process and information models to eliminate redundancies
• Analyze 'As Is' and 'To Be' processes
• Identify, recommend, and plan new processes
• Assist in implementing new processes and modifications to automated processes
• Use business, workflow, and organizational tools
• Develop policies, procedures, and guidelines
• Conduct reviews and develop implementation strategies

Change Integration

• Advise HR and IT groups on discipline requirements
• Develop training, information sessions, and mentoring on processes
• Support training on new processes and implementations
• Monitor change adoption and address issues
• Collaborate with colleagues to troubleshoot and resolve questions