Sr Platform Specialist

Rogers; Calgary; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Health & dental benefits

Pension plan

Stock options

Volunteer time off

Discounts on Rogers services

Job summary

Rogers Calgary is seeking a Sr Platform Specialist to focus on Storage environments (NetApp) and virtualization (VMware, vSAN, VCF, NSX) across Cisco, HP, IBM, Lenovo platforms. You will support the backup landscape (NetBackup, Commvault) and contribute to the Platform Services team.

You will deliver patch management, security agent rollout, and 3rd tier incident support while improving reporting via vRealize and ensuring compliance across projects.

Qualifications

• Experience delivering patch management and related security agents for infrastructure assets.
• Ability to report on analytics, capacity and performance of virtualization environments.

Responsibilities

• Deliver patch management and related security agents to all infrastructure assets.
• Report on analytics, capacity and performance of the virtualization environment as requested by leadership.
• Participate in triage and root cause analysis.
• Develop and implement a PMP for career development.
• Provide 3rd tier support to Server Operations for incidents across infrastructure platforms.
• Contribute to Vulnerability Management program.
• Create and maintain documentation for patching and hardware deployment.
• Build reporting in vRealize and ensure compliance reporting for agents/patches.
• Act as escalation point for infrastructure and integration issues.
• Support ITSM processes across the environment.

Skills

Patch management

Security concepts

NetApp Storage

VMware

Backup technologies

Incident management

Vulnerability management

Documentation

ITSM processes

Tools

NetApp

VMware

vRealize / vRops

ServiceNow

Job description

Sr Platform Specialist

This opportunity is located in Calgary

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

The Sr. Platform Specialist with a focus on our Storage environment consisting mainly of NetApp Filers supporting our Virtualization environment (VMware,vSAN, VCF,NSX) running on various platforms (Cisco,HP,IBM,Lenovo) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Platform Services Team.

What you'll do:

• Responsible for delivering patch management and related security agents to all infrastructure assets
• Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
• Participate in triage and root cause analysis.
• Participate in establishing an annual Performance Management Plan (PMP) for career development.
• Provides infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives.
• Provide 3rd tier level support to Server Operations, teams with incidents and issues related to all infrastructure platforms.
• Participation as a key member of the Vulnerability Management program team.
• Creating and maintaining support documentation for processes like patching and hardware deployment.
• Assisting with the identification of server assets, versions, patch levels, agent status.
• Building reporting functionality and self-serve capability in vRealize (vRops). Maintaining ongoing compliance reporting for application of agents and patches to support the various projects within the program.
• Serving as an escalation resource and representing the team on infrastructure and application integration issues as related to installs of agents, patching deployments, or any other project related work.
• Supporting the infrastructure environment through standard ITSM Processes.
• Provides input based on technical expertise and has a strong understanding of industry's best practices.

What you bring:

• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
• Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructure landscape.
• Knowledge of and experience using and supporting NetApp
• Ability to Independently take on work to deliver the enterprise program which require a strong understanding of core concepts in Vmware, NetApp Storage and backup Technologies.
• Strong skills in troubleshooting/support, and an ability to stay calm under pressure.
• May be expected to engage on Service Requests/Incident/Changes/Problems that are escalated to the team in ServiceNow both regarding program activities and regular day-to-day as time permits.
• After business hours or evening or weekend shifts of work may be required as patching is often completed after hours for systems/servers.
• Participate in team On-Call Rotations (24 x7) and workday escalations involving complex problem-solving for incident resolution.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low cost gym membership
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB

Travel Requirements: None

Background Check(s) Required: Canadian Criminal Record Check

Posting Category/Function: Technology & Information Technology

Requisition ID: 339721

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us!

Posting Notes: Technology

Location:

Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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