Sr Parts Advisor

Bright Motor Group; Swords; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking automotive retailer as a Sr. Parts Advisor in Swords, where your expertise in customer service and technical knowledge will shine. This role involves assisting customers, managing parts inventory, and collaborating with service technicians to ensure smooth operations. With a commitment to excellence, this company offers a supportive environment that values diversity and inclusion. Enjoy a competitive salary, flexible hours, and a range of benefits, including a productivity bonus scheme and ongoing training. If you are passionate about the automotive industry and eager to contribute to a successful team, this is the perfect opportunity for you.

Benefits

Excellent basic salary

Flexible hours

Productivity bonus scheme

20 days basic holiday plus bank holidays

Additional Leave days

Company Pension

Employee Assistance Programme

Staff discount

Staff referral scheme

Continuing training

Qualifications

• Experience in a busy Parts department at a main franchise dealer.
• Good knowledge of motor vehicles and ability to interpret parts catalogues.

Responsibilities

• Assist customers via telephone, online, and face to face.
• Ensure efficient pre-picking and distribution of parts to technicians.
• Maintain organized parts inventory and comply with health and safety standards.

Skills

Customer Service

Inventory Management

Technical Knowledge of Motor Vehicles

Computer Literacy

Mentoring and Coaching

Education

Experience in Parts Department

Technical Background

Tools

Dealer Management System (DMS)

Job description

About Us:

Bright Motor Group was founded in 1982 and is now one of Ireland’s leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.

With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership, we provide a choice of locations for interested candidates.

As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful aftersales team. We now have a Sr. Parts Advisor role available in our Airside Ford dealership.

Role Responsibilities:

• Assist and advise customers via telephone, online and face to face.
• Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
• Process orders from customers and service technicians.
• Build and maintain strong and lasting relationships with new and existing customers.
• Utilise the Company dealer management system (DMS) to process orders and invoice customers.
• Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
• Ensure that parts issued are charged correctly to appropriate jobs.
• Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
• Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
• Order parts from manufacturers and other dealerships.
• Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
• Comply with health and safety standards.

The Successful Candidate Will Ideally:

• Have experience working in a busy Parts department at a main franchise dealer.
• Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
• Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
• Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
• Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
• Be punctual and show initiative while demonstrating a strong work ethic.
• Be confident enough to mentor and coach less experienced team members.

What We Offer in Return:

• Excellent basic salary
• Flexible hours
• Productivity bonus scheme
• 20 days basic holiday plus bank holidays
• Additional Leave days
• Company Pension
• Employee Assistance Programme
• Staff discount
• Staff referral scheme
• Continuing training to achieve Company standards.

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.