Sr Operations Supervisor

Joinimagine; Dartmouth; On-site; CAD 70,000 - 95,000; Full time

Job summary

DHL Express is hiring a Sr Operations Supervisor to provide hands-on management of staff responsible for pickup, handling and delivery of packages and freight. Lead the supervisor team, ensure cost, efficiency and on-time distribution, and drive continuous improvement across operations.

The role requires proven leadership, strong communication skills and the ability to implement new procedures while delivering performance reports for management. Equal opportunity employer.

Qualifications

• Excellent interpersonal and communication abilities.
• Demonstrated leadership, analysis and problem-solving skills.
• Strong PC skills with Word, Excel, Outlook, PowerPoint.
• Familiarity with Collective Agreements and Occupational Health & Safety Act.

Responsibilities

• Recruit, orient, train, schedule and discipline operations staff.
• Implement productivity, quality and cost strategies to meet targets.
• Ensure timely, accurate handling of outbound freight and daily reporting.
• Maintain security, safety and compliance with DG/WHMIS rules.
• Lead and motivate the supervisor team and coordinate with Sales for CS solutions.
• Address customer complaints professionally and escalate as needed.
• Oversee staffing, equipment, and warehouse readiness for shifts.

Skills

Interpersonal skills

Written & verbal communication

Leadership & problem solving

PC skills (Office)

Collective agreements & OHSA knowledge

Time management & organization

Education

College/University designation

Tools

Office suite

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL Express currently has an opening for a Sr Operations Supervisor in YHM HML. This role will provide “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. Implements new procedures to improve operational effectiveness and provides performance reports for management as required. Acts as a proactive member of the Sales resource team in the provision of Customer service solutions. This position will act as the leader amongst the Supervisor team.

How will you contribute to the success of DHL?

• Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, health and safety, load quality, arrival/departure, etc).
• Ensures successful implementation & continued application of scanning technology.
• Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager re: final responses.
• Establishes/maintains a proactive security program to safeguard the company’s physical assets.
• Implements & follows up on Customer Service solutions as determined by Sales resource team.
• Identifies/tracks/adjusts operation to meet service standards by auditing & measuring productivity and results.
• Reroutes/guides operations as necessary to meet operation changes & emergencies.
• Updates operations and sales management on issues as required.
• Addresses Customer complaints and escalated items in a professional, expedient manner
• Performs other assignments (i.e., assists Service Centre Manager) as required.
• Responsible for internal and external Customer satisfaction.
• All materials, on-hand & on road and exported are scanned.
• All inbound freight ready for delivery put on road and serviced as per Global SOP and productivity requirements
• Ensures pick-up and delivery standards are met.
• Identifies and addresses root causes (not just treats symptoms) of service failures.
• Ensures staff overtime/ costs is within approved budget.
• Ensures compliance with Transport of Dangerous Goods and WHMIS.

Do you have what it takes?

• Excellent interpersonal skills.
• Proven communication skills - written & oral
• Demonstrated leadership, analysis & problem solving skills.
• Very good PC skills (Office suite of applications, Word, Excel, Outlook, Powerpoint).
• Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Demonstrated time management & organization skills.
• College or University designation in an appropriate discipline.
• Manage multiple activities/deadlines.
• Demonstrated leadership skills.
• Demonstrated ability to be assertive.
• 3 years’ warehouse/on road operations experience in courier industry.
• Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.
• Prior working experience with quality/process improvement initiatives.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check for all countries lived in for the past 5 years and other background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.