Sr. Operations Manager

Amazon; British Columbia; On-site; CAD 116,000 - 194,000; Full time

Job summary

Amazon is seeking a Sr. Operations Manager in British Columbia, responsible for leading teams and driving operational excellence. The role involves managing performance metrics, implementing quality initiatives, and building positive employee relations within the Fulfillment Center. A Bachelor’s Degree and significant management experience are required, with a competitive salary and growth opportunities offered.

Qualifications

• 7+ years of direct management experience in a manufacturing, production, or distribution environment.
• Prior experience with performance metrics and staffing lifecycle.

Responsibilities

• Manage and lead a team of Operations and Area Managers.
• Drive quality initiatives and process changes.
• Ensure safety, quality, and performance in operations.

Skills

Leadership

Performance Management

Process Improvement

Lean Techniques

Education

Bachelor’s Degree

MBA

Job description

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

BASIC QUALIFICATIONS

Bachelor’s Degree or 2+ years Amazon experience. • 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. • Prior experience with performance metrics, process improvement and Lean techniques. • Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

PREFERRED QUALIFICATIONS

• Degree in Engineering, Operations or related field and MBA preferred • Experience with a contingent workforce during peak seasons • Ability to handle changing priorities and use good judgment in stressful situations • Interest in long-term career development through assignments in multiple FCs across the nation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary for this position ranges from $116,100/year up to $193,900/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.