Sr. Operations Manager

CNSC; British Columbia; On-site; CAD 116,000 - 194,000; Full time

Job summary

CNSC is seeking a Sr. Operations Manager for its Fulfillment Center in Tsawwassen, BC. The role demands overseeing site operations, fostering quality and safety, and driving enhancements through Lean initiatives. The successful candidate will provide leadership, make strategic decisions across departments, and prioritize team development, ensuring that operational goals are achieved effectively.

Benefits

Health Coverage

Retirement Plans

Equity Awards

Performance-Based Bonuses

Qualifications

• 7+ years direct management experience in production or distribution.
• Experience with performance metrics and Lean techniques.
• Full staffing lifecycle experience required.

Responsibilities

• Oversee all site operations and manage team performance.
• Drive process initiatives and ensure overall safety and quality.
• Collaborate with support functions and secure project resources.

Skills

Leadership Skills

Operations Management

Process Improvement

Coaching and Mentoring

Quality Assurance

Education

Bachelor’s Degree

MBA (preferred)

Job description

The Sr. Operations Manager is responsible for all budgetary, people development, and operations objectives at the Fulfillment Center. This role oversees all aspects of site operations or functions, including managing a team of Operations and Area Managers, coaching and mentoring to meet performance objectives, and building positive employee relations.

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You will drive quality initiatives, process changes, and Lean initiatives to enable your functional area and the Fulfillment Center to meet and exceed business plans. Working closely with support staff (HR, Finance, Facilities, Safety, IT) and other Sr. Operations Managers, you will secure resources for projects and share best practices across departments.

About the role: Sr. Operations Manager

As a Sr. Operations Manager, you will drive creation of quality initiatives, process change initiatives, and Lean initiatives to improve fulfillment center performance. You are responsible for overall safety, quality, performance, and customer experience in either Inbound or Outbound operations, setting and clarifying requirements for Operations and Area Managers.

You will measure performance, provide feedback, and hold Managers accountable for departmental outcomes. By sourcing and nurturing ideas from your team, you will roll them into improvement plans, proactively sharing best practices across shifts and the network, and collaborating with support functions to secure resources and support for initiatives.

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Benefits and Salary

Comprehensive Total Compensation: Amazon offers a robust benefits package including health coverage, retirement plans, equity awards, and performance-based bonuses. Understanding operations manager salary BC benchmarks and total compensation in fulfillment center management roles can help you evaluate opportunities and negotiate effectively.

Career Growth & Development: In this leadership role, you will gain experience in Lean management, performance optimization, and operations leadership within a global fulfillment network. Amazon’s inclusive culture and internal mobility provide pathways for long-term career development across multiple Fulfillment Centers.

Job Type: Full Time, Regular/Permanent

Location: Tsawwassen First Nation, BC

Pay Range: $116,100 – $193,900 per year (based on experience, skills, and knowledge)

Requirements / Skills

Core Leadership & Operations Expertise: Bachelor’s degree or 2+ years Amazon experience, plus 7+ years direct management experience in manufacturing, production, or distribution environments. Prior experience with performance metrics, process improvement, and Lean techniques is required. Experience with full staffing lifecycle—interviewing, hiring, performance management, promotions, and termination—is essential.

Strategic Collaboration & Judgment: Ability to handle changing priorities and use good judgment in stressful situations. You will work closely with support functions (HR, Finance, Facilities, Safety, IT) to secure resources and provide support for initiatives. Interest in long-term career development through assignments across multiple Fulfillment Centers is preferred.

• Bachelor’s Degree or 2+ years Amazon experience
• 7+ years direct management experience with a salaried workforce in manufacturing, production, or distribution
• Experience with performance metrics, process improvement, and Lean techniques
• Experience managing full staffing lifecycle (interviewing, hiring, performance management, promotions, termination)
• Strong people development skills: coaching, mentoring, building leadership bench strength
• Proven ability to drive quality and process change initiatives
• Experience ensuring safety, quality, and customer experience in operations
• Ability to collaborate with HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers
• Ability to handle changing priorities and exercise good judgment under stress
• Preferred: Degree in Engineering, Operations, or related field; MBA preferred
• Preferred: Experience managing a contingent workforce during peak seasons

How to Apply

If you’re ready to lead fulfillment center operations and drive Lean initiatives as a Sr. Operations Manager, click the button below to apply through Amazon’s careers site.

Know someone who might be interested? Share this job posting and help them join Amazon Canada Fulfillment Services, ULC!

AI-generated summary and tips to help you highlight your strengths effectively.

Demonstrate Lean Leadership: Prepare examples of driving Lean initiatives and process improvements. Highlight instances where you led quality or performance optimization projects and the measurable impact on operations.

Highlight People Development & Metrics: Showcase your experience coaching and mentoring managers, setting clear performance expectations, and using metrics to hold teams accountable. Use specific examples of building leadership bench strength and improving team outcomes.

Align with Amazon Principles & Strategic Collaboration: Illustrate your ability to collaborate with HR, Finance, Facilities, Safety, and IT to secure resources and support initiatives. Be ready to discuss handling changing priorities, exercising good judgment under stress, and planning long-term development across Fulfillment Centers.

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