Sr. Mgr, UX Research- Global Markets / C2C

eBay Canada; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading ecommerce platform in Toronto is seeking a Sr. Manager UX Research to lead a team of researchers. You will enhance the Seller Experience and influence product strategies using user insights. The ideal candidate has extensive experience in user research, strong managerial skills, and a passion for user advocacy. This role also offers opportunities for professional growth and involvement in cross-functional collaborations.

Qualifications

• 8 years of experience in applied user research.
• 5 years of experience managing user research teams.
• Strong communication skills to influence user research.

Responsibilities

• Lead team of senior User Researchers across Seller Experience.
• Drive mixed-methods research practice.
• Establish efficient research execution strategy.

Skills

CSS

InVision

Balsamiq

HTML5

Information Architecture

UX

Usability

Wireframing

UI

Axure

Responsive Web Design

Sketch

Education

Advanced Degree in Human Factors, HCI, Psychology

Job description

At eBay, we're more than a global ecommerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers across more than 190 markets worldwide. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass. Authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together—sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers, and help us connect people and build communities to create economic opportunity for all.

About the role and team:

As the Sr. Manager UX Research for Global Markets & C2C, you will lead a team of senior researchers to help craft the future of one of the most important pillars of eBay's long-term growth plan. You will work closely with leaders across the Global Markets & C2C teams, including the Listing, Seller Performance, Messaging, and Local Experience teams, to improve the end-to-end experience for our eBay Sellers and find ways to scale insights for horizontal solutions across Buyer surfaces. Building meaningful collaborative relationships with design, product, engineering partners, and senior leadership will be key, with a focus on influencing customer-informed strategies and inspiring continuous user-based product and feature innovation.

What you will accomplish:

• Lead an expanded team of senior User Researchers across Seller Experience, providing research leadership, career development guidance, and coaching for a mix of junior to senior research talent.
• Drive a mixed-methods research practice, gathering insights through in-depth user interviews, field studies, online surveys, diary studies, usability testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, and stakeholder interviews.
• Cultivate and manage partnerships with cross-functional teams and company leadership, becoming a user insights thought leader.
• Establish and maintain an efficient strategy for scoping research, executing studies, and sharing insights to ensure visibility and velocity across internal partners.
• Help drive the impact of team-generated insights and elevate the User Research practice at eBay.
• Define and lead initiatives to mature our research capabilities.
• Manage budget and maintain a network of external vendors for specific needs.

What you will bring:

• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or a related field, with 8 years of experience in applied user research.
• 5 years of experience managing user research or product research teams.
• 2 years of experience managing research managers.
• Experience in the Financial Services industry is a plus but not mandatory.
• Proven track record in building and managing user research programs employing various methodologies.
• Practical experience deploying qualitative and quantitative research throughout the product lifecycle, from ideation to launch.
• Strong communication skills, with experience influencing and advocating for user research.

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Required Experience: Executive

Key Skills: CSS, InVision, Balsamiq, HTML5, Information Architecture, UX, Usability, Wireframing, UI, Axure, Responsive Web Design, Sketch

Employment Type: Full-Time

Experience: Years

Vacancy: 1