Sr. Mgr, UX Research- Global Markets / C2C

eBay Canada; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading e-commerce company based in Toronto is seeking a Senior Manager of UX Research for Global Markets & C2C. This role involves leading a team of researchers to enhance the seller experience on the platform. Key responsibilities include driving qualitative and quantitative research, building collaborative partnerships, and managing the user research practice. A background in Human-Centered design and significant industry experience are essential for success in this role.

Qualifications

• 8 years of experience in applied user research.
• 5 years managing user research/product research teams.
• 2 years managing research managers.
• Experience in Financial Services industry is a plus.
• Track record of building user research programs.
• Experience deploying qualitative and quantitative research methods.
• Strong communication skills and advocacy for user research.

Responsibilities

• Lead a team of senior User Researchers.
• Drive a mixed-methods research practice.
• Cultivate partnerships with cross-functional teams.
• Establish strategy for research scoping and execution.
• Elevate the User Research practice.
• Manage budget and maintain vendor bench.

Skills

CSS

InVision

Balsamiq

HTML5

Information Architecture

UX

Usability

Wireframing

UI

Axure

Responsive Web Design

Sketch

Education

Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or a related field

Job description

About the role and team

As the Sr. Manager UX Research for Global Markets & C2C you will lead a team of senior researchers to help craft the future of one of the most important pillars of eBay's long-term growth plan. You will work side-by-side with leaders across the Global Markets & C2C teams including the Listing, Seller, Performance, Messaging and Local Experience teams to improve the end-to-end experience for eBay Sellers and to scale insights to create horizontal solutions across Buyer surfaces. The role requires building meaningful collaborative relationships with design, product, engineering partners and senior leadership to influence and create customer-informed strategies and inspire continuous user-based product and feature innovation.

What you will accomplish

• Lead an expanded team of senior User Researchers across the Seller Experience spaces, providing research leadership as well as career development guidance and coaching for a mix of junior to senior researchers.
• Drive a mixed-methods research practice, gathering generative and evaluative insights on designs and concepts. Methods include: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing (moderated and unmoderated), remote testing, customer journey mapping, jobs-to-be-done, benchmarking, heuristic evaluations, and stakeholder interviews.
• Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units) as a user insights thought leader.
• Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.
• Help drive the impact of insights generated by the team and elevate the User Research practice at eBay.
• Define and lead initiatives that contribute to the maturity of the research practice.
• Manage budget and maintain a healthy bench of external vendors for specific needs.

What you will bring

• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or a related field with 8 years of experience in applied user research.
• 5 years of experience in managing user research / product research teams.
• 2 years of experience in managing research managers.
• Experience with the Financial Services industry is a plus but not mandatory.
• Consistent track record of building and curating user research programs employing a range of methodologies.
• Practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle in complex spaces from ideation to launch.
• Strong communication skills, and an experienced influencer and advocate for user research.

Other important information

• Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
• eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you require accommodation, please contact us. We will respond to accommodation requests as soon as possible. View our accessibility statement to learn more about eBay's commitment to digital accessibility.

Key Skills

CSS, InVision, Balsamiq, HTML5, Information Architecture, UX, Usability, Wireframing, UI, Axure, Responsive Web Design, Sketch

Employment Type

Full-Time

Experience

Years

Vacancy

1