Sr. Manager VLC Operations - Toronto

OPENLANE; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent vehicle logistics company in Toronto is seeking a hands-on leader for their Vehicle Logistics Center. Responsibilities include overseeing daily operations, ensuring customer satisfaction, and implementing process improvements. Candidates should have a bachelor's degree and at least 3 years of operational leadership experience in automotive. The role offers competitive pay, medical benefits, and opportunities for career advancement.

Benefits

Competitive pay

Employer-paid Medical, Dental, and Vision benefits

Tuition reimbursement for eligible programs

Paid vacation, personal, float, and sick time

Paid day to volunteer

Qualifications

• 3+ years of hands-on operational leadership experience in automotive or a related field.
• Strong understanding of vehicle inspections, logistics, and customer support processes.
• 5+ years of experience in automotive remarketing is a plus.

Responsibilities

• Ensure optimal performance with a focus on profitability and operational efficiency.
• Implement best practices in logistics and customer support.
• Build positive relationships with staff and external partners.

Skills

Operational leadership

Customer service orientation

Communication skills

Problem-solving

Decision-making

Education

Bachelor's degree or equivalent experience

Tools

Google Suite or similar tools

Job description

Who We're Looking For :

A hands-on and results-driven leader to oversee daily operations of our Vehicle Logistics Center (VLC).

Proven track record in driving operational excellence , maximizing profitability, and ensuring exceptional customer satisfaction within automotive remarketing.

Role will focus on maintaining high operational standards , implementing process improvements , and fostering a positive work environment .

What We Offer : Competitive pay

Employer-paid Medical, Dental, and Vision benefits

Immediately vested RRSP with company match

Paid Vacation, Personal, Float, and Sick (Care) Time

Employer-paid short-term disability, life insurance, and AD&D

Robust Employee Assistance Program

Paid day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

Company culture of internal promotions, diverse career paths, and meaningful advancement.

You Are :

A Leader : Provide visible and active leadership at the VLC, including daily staff interactions and performance monitoring.

Operationally Excellent : Drive continuous improvement through best practices and addressing inefficiencies.

Customer-Centric : Ensure customer satisfaction and service quality while meeting profitability and financial goals.

A Change Agent : Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption.

You Will :

VLC Performance Oversight : Ensure optimal performance, focusing on profitability, operational efficiency, customer satisfaction, and adherence to company standards.

On-Site Leadership : Provide visible leadership, offer feedback, and foster a positive work environment.

Operational Excellence : Implement best practices in vehicle inspections, logistics, arbitrations, and customer support to improve operations.

Change Management : Lead and facilitate adoption of new initiatives, ensuring clear communication and minimal operational disruption.

Relationship Management : Build positive relationships with VLC staff, internal teams (e.g., finance, HR, IT), and external vendors / partners.

Must-Haves :

Bachelor's degree or equivalent experience.

3+ years of hands-on operational leadership experience in automotive or a related field.

Strong understanding of vehicle inspections, logistics, and customer support processes.

Excellent communication, problem-solving, and decision-making skills.

Nice-to-Haves :

5+ years of experience in automotive remarketing.

Experience with process improvement methodologies.

Familiarity with Google Suite or similar tools.

Sound like a match? Apply Now - We can't wait to hear from you!