Sr. Manager, UX Research - Seller Exp.

eBay; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading technology company seeks a Sr. Manager for UX Research to enhance the Seller Experience. The role involves leading a skilled team to drive research initiatives that inform product strategies. Ideal candidates will have extensive experience in user research and proven leadership capabilities, working collaboratively across functions to impact eBay's long-term growth.

Qualifications

• 8+ years of experience in applied user research.
• 5+ years managing user research teams.
• Track record of building user research programs.

Responsibilities

• Lead a team of senior user researchers.
• Drive mixed-methods research practices.
• Manage partnerships with cross-functional teams.

Skills

User Research

Leadership

Communication

Education

Advanced Degree in Human Factors or related field

Job description

Join to apply for the Sr. Manager, UX Research - Seller Exp. role at eBay

1 week ago Be among the first 25 applicants

Join to apply for the Sr. Manager, UX Research - Seller Exp. role at eBay

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Role And Team

As the Sr. Manager, UX Research for Seller Experience, you will lead a team of senior researchers to help craft the future of one of the most important pillars of eBay’s long-term growth plan. You will work side-by-side with a broad set of leaders across each of the Seller Experience teams, including the Shipping, Local Selling, Seller Excellence, Growth, Insights and Trust teams, to improve the end-to-end experience for our eBay Sellers, as well as finding ways to scale insights to create strong horizontal solutions. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.

What You Will Accomplish

• Lead an expanded team of some of our most senior User Researchers across the Seller Experience spaces, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent.
• Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.
• Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader.
• Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.
• Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.
• Define and lead initiatives that contribute to the maturity of our research practice.
• Manage budget and maintain a healthy bench of external vendors for specific needs.
  
  
  

What You Will Bring

• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field with 8+ years of experience in an applied user research setting.
• 5+ years of experience in managing user research/product research teams.
• 2+ years of experience in managing research managers.
• Experience with the Financial Services industry is a plus but not a mandatory requirement.
• Consistent track record of building and curating user research programs, employing a range of methodologies.
• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle in complex spaces, from ideation to launch.
• Strong communication skills, experienced influencer, and advocate for user research.
  
  
  

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at eBay by 2x

Sign in to set job alerts for “Senior Manager User Experience” roles.

Senior Manager, Experience Design, Marketing Experiences

Sr. Project Manager, CoCounsel for Tax, Audit and Accounting

Senior Manager, Product Experience Design and Digital

Digital Accessibility Advisor (18 month contract)

Senior Product Designer, Core Experience

Senior Product Manager, Display Ads Enablers & Relevance

Sr. Product Manager, Partner Integrations

(CAN) Senior Manager, Product Management- Returns

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.