Sr. Manager, User Experience Research

Bank of Montreal; Toronto; On-site; CAD 86,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings

Job summary

Bank of Montreal seeks a senior UX Research leader to oversee our public website, digital sales, home-buying and enterprise experiences. You will shape the UX Research roadmap through workshops with Design, Product and Technology partners, elevating research impact across BMO Digital.

This 12-month contract demands deep experience in user research, data synthesis, and cross‑functional collaboration. You will present insights to stakeholders and help nurture a culture aligned with BMO values.

Qualifications

• Transdisciplinary thinking.
• Creative thinking.
• Emotional Agility.
• User Research.
• Research, information synthesis and data analysis.
• User Behaviour.
• User experience (UX) design.
• Design Thinking.
• Customer centricity.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & cross-group teamwork.
• Able to manage ambiguity.
• Data driven decision making.

Responsibilities

• Oversee BMO Public Website, Digital Sales, Home-Buying & Enterprise experiences.
• Lead strategic UX Research roadmap planning with Design, Product & Technology partners.
• Create a culture of openness; proactively seek and act on feedback; encourage cross-team collaboration.
• Defines and executes a comprehensive research plan.
• Collects and analyzes user behavior through various research methods.
• Presents findings to designers, developers, and other stakeholders and translates into action.
• Develops budgets and timelines for research projects.
• Fosters alignment with BMO values and diversity & inclusion.

Skills

Transdisciplinary thinking

Creative thinking

Emotional Agility

User Research

Data analysis

User behaviour

UX design

Design thinking

Customer centricity

Communication

Analytical skills

Collaboration

Ambiguity tolerance

Data-driven decisions

Experience with research leadership

Education

Post-secondary degree in related field

Job description

Application Deadline:10/01/2026Address:33 Dundas Street WestJob Family Group:Customer SolutionsThe successful candidate will oversee our BMO Public Website, Digital Sales, Home-Buying & Enterprise experiences. They will lead strategic UX Research roadmap planning, through collaborative workshops & rituals with Design, Product & Technology partners, ensuring UXR team efforts are focused on most critical research areas. They will create a culture of openness; proactively seeks out and acts on feedback from team; encourages challenging and honest conversations, work closely with peers and encourages cross-team collaborations to continue to evolve the UX Research craft within BMO DigitalThis is a 12month contract position.Understands how new consumer and business customers approach search, evaluation, and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”. Designs and facilitates research programs,analyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.Defines and executes a comprehensive research plan.Identifies best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and in-person presentations.Develops budgets and timelines for research projects.Presents findings to designers, developers, and other stakeholders and concludes on the action plan.Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.Ensures alignment between values and behaviour that fosters diversity and inclusion.Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.Attracts, retains, and enables the career development of top talent.Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.Implements changes in response to shifting trends.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Intermediate level of proficiency:Transdisciplinary thinking.Advanced level of proficiency:Creative thinking.Emotional Agility.User Research.Research, information synthesis and data analysis.User Behaviour.User experience (UX) design.Design Thinking.Customer centricity.Verbal & written communication skills.Analytical and problem solving skills.Collaboration & team skills; with a focus on cross-group collaboration.Able to manage ambiguity.Data driven decision making.Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Seasoned professional with a combination of education, experience and industry knowledge.Salary :$85,500.00 - $185,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.