Sr. Manager, Strategy & Operations

Visa Inc.; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

Visa Inc. is seeking a Sr. Manager, Strategy and Operations to enhance sales efficiency and drive strategic initiatives across various teams in Canada. The ideal candidate will possess strong analytical skills, extensive experience in sales operations, and the ability to synthesize information for actionable insights.

Qualifications

• 8+ years of relevant work experience.
• Experience in banking and payments industry preferred.
• Demonstrated project management experience.

Responsibilities

• Identify areas for process improvement in sales.
• Develop streamlined processes for sales operations.
• Lead strategic projects and manage stakeholder expectations.

Skills

Analytical skills

Project management

Communication skills

Strategic thinking

Sales excellence

Education

Bachelor's Degree

Advanced Degree (MBA, JD, etc.)

Job description

The Sr. Manager, Strategy and Operations play a pivotal role in shaping the future direction of the Visa Canada business and works hands-on with business functions, generalist and specialist sellers to drive sales excellence, business planning, strategic initiatives, and operational oversight.

The role is highly visible across the market and will have broad reach into a variety of teams within Canada. This individual will be integral in enhancing the efficiency and productivity of our Account Executives (AEs) by streamlining sales operations and freeing up capacity for revenue-generating activities. The ideal candidate must have the ability to gain deep subject matter depth on a multitude of topics on short notice and be skilled at the synthesis of multiple sources of information (qualitative and quantitative) to create real and actionable insights, identify operational improvement opportunities and implement scalable processes and tools to increase capacity for front-line sales teams. He or she must stay in front of latest trends within payments and be able to develop an independent point of view on topics in the face of uncertainty and imperfect information.

The ideal candidate will be adept at identifying white space opportunities, building compelling presentations, collaborating with diverse teams and offering targeted support on various sales-related activities.

This role reports to the Sr. Director, Strategy and Operations.

The position requires the ability to apply strong analytical and critical thinking skills to solve business problems, identify operational improvement opportunities and quickly arrive at recommendations and support with implementation to drive corporate priorities.

Key Responsibilities

Building a thorough understanding of sales workflows and identifying areas for process improvement

Developing and implementing streamlined processes for sales planning, execution, incentive management, pricing change repository, compliance tracking and regulatory requests to enhance account executive efficiency.

Providing support for RFPs, renewals, account planning, event logistics, and adhoc items to ensure account executives can focus on strategic client engagement and revenue growth.

Collaborating with leadership to build a comprehensive, market-specific sales strategy and facilitate the execution of initiatives

Working with client teams as required to support with network partnership management

Strategic Projects:

Leading strategic projects (design and execution) or major workstreams, including day to day project management and leading team activities to meet goals and timelines

Partnering with stakeholders in other functional areas (e.g., products, sales, marketing, risk) and across global regional teams to execute projects

Driving rigorous, fact based, quantitative analysis to support recommendations and ensure strategic and financial soundness and alignment for any recommendations

Developing clear and concise communication, including internal and external presentation decks for relevant strategic topics

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Experience working in or with banking and payments industry

Preferred Qualifications
• Proven experience in a similar role, preferably within the sales or marketing industry.
• Demonstrated ability to define corporate and business strategy with proven project deliveries and expertise in consulting methodologies
• Excellent analytical skill set with an ability to think strategically, challenge the status quo, and provide recommendations
• Excellent project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously
• Excellent presentation and communication skills (written and verbal) including an ability to comprehend and convey complex analytics and technical information
• Have an entrepreneurial approach and vision. Proactive self starter seeking initiatives to advance
• Curiosity and willingness to learn and develop as a professional, high levels of integrity and business ethics
• Team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.