Sr. Manager Service Operations - Technology

Veregy; Saint John; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking decarbonization company dedicated to transforming lives through eco-friendly solutions. As the Sr. Manager of Service Operations, you will lead a diverse team in delivering exceptional HVAC and Building Automation services. Your strategic oversight will ensure customer satisfaction and drive performance across multiple trades. This role offers the opportunity to shape service delivery processes, manage talent, and collaborate with various departments to identify new business opportunities. If you are passionate about creating sustainable environments and excel in a fast-paced setting, this is the perfect position for you.

Benefits

Competitive Compensation

Paid Holidays

Paid Sick Leave

401k Retirement Plan with Matching Contributions

Employer Sponsored Life Insurance

Short- and Long-Term Disability Insurance

Continued Education Sponsorship

Company Branded Trucks Provided

Qualifications

• 5+ years of experience managing HVAC or Building Automation teams.
• Strong knowledge of service delivery and customer satisfaction.
• Ability to develop and implement strategic performance plans.

Responsibilities

• Lead multiple service teams ensuring consistent service delivery.
• Develop processes for managing service delivery and resource allocation.
• Monitor KPIs and support budgeting for the service division.

Skills

HVAC Management

Building Automation Systems

Project Management

Customer Service

Strategic Planning

Team Leadership

Communication Skills

Education

Bachelor's Degree in Engineering

Master's Degree in Business or Management

Tools

Microsoft Office

Microsoft Project

Building Automation Systems Software

Viewpoint

RS Means

Trimble Estimating

Job description

Veregy is an award-winning NAESCO-Accredited decarbonization company focusing on accelerating and simplifying Energy Transition. We provide turnkey engineering and construction services designed to reduce our clients' energy and operating costs through the implementation of energy efficiency and infrastructure upgrades, smart building technology, fleet EV infrastructure, clean energy generation, and sustainability.

Do you want to be part of a TEAM who delivers Eco-Friendly Environments that Transform Lives? Then you are in the right place...start the application process today!

Summary of Position Functions

The Sr. Manager, Service Operations will quickly gain an understanding and working knowledge of Veregy's service offerings and use that knowledge to oversee the performance of a nationwide service division responsible for multiple trades; primarily HVAC and Building Automation Systems. This individual will lead a dispersed team of engineers, technicians, and trade specific managers and be accountable for ensuring customer satisfaction, product delivery, and overall team performance.

Essential Position Functions

• Provide leadership and strategic oversight across multiple distributed service teams including (but not limited to) HVAC and building automation.
• Ensure coordination and consistency of service delivery across all technical departments.
• Develop and implement strategic performance improvement and service division expansion plans.
• Coordinate with direct reports and regional project implementation teams to successfully on-board clients to their service contracts.
• Develop and implement processes to manage service delivery, including scoping, schedules, budgets, and quality control.
• Address escalated customer issues and ensure customer satisfaction.
• Oversee resource allocation across trades to meet service demand and project timelines.
• Develop and manage a talent management plan to attract, develop, and retain top engineering and technician talent.
• Monitor key performance indicators (KPIs) including service backlog, productivity, and profitability.
• Support budgeting and forecasting for the service division.
• Review and approve service invoicing and timesheet accuracy.
• Collaborate with sales, marketing, and other departments to identify new business opportunities.

Non-Essential Position Functions

• Other duties as assigned.

Supervisory Responsibilities

• Directly supervises employees in the Service department. Carries out supervisory responsibilities in accordance with Veregy's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
• Manages subordinate supervisors who supervise employees in the operations department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with Veregy's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.

Education and Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

One or more of the following:

• Bachelor's Degree in Engineering- Mechanical, Electrical, or related technical degree.
• Master's Degree in Business or Management.
• 5+ years of HVAC or Building Automation System service team management experience.

Knowledge, Skills, and Abilities

• Knowledge of Veregy's services and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
• Knowledge of various operating systems, software products (e.g. MS Office, etc.), is required.
• Computer software proficiency including Building Automation Systems, Microsoft Project, Viewpoint, RS Means, Trimble Estimating and / or other job-related hardware and software applications that may be required.
• Ability to work independently and efficiently manage time / workload.
• Ability to think strategically and drive results in a fast-paced, customer-focused environment.
• Excellent project management, communication, and interpersonal skills.
• Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.
• Ability to effectively respond to common inquiries or complaints from customers and staff.
• Ability to write presentations, articles, routine reports, proposals, and correspondence.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to prioritize tasks and tactfully negotiate priority with end users.
• Ability to work under deadline pressure and extra hours if needed.

Certificates, Licenses, Registrations

• Valid driver's license required.

Benefits

• Competitive Compensation.
• Paid Holidays, Paid Sick Leave, and Paid Time Off.
• Competitive Medical, Dental and Vision Plans.
• 401k Retirement Plan with Matching Employer Contributions (%).
• Employer Sponsored Life Insurance and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability Insurance.
• Continued Education and Trade Certification Sponsorship (Specific Positions).
• Company Branded Trucks Provided (Specific Positions).

Applicants must be currently authorized to work in the United States on a full-time basis.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.