Sr. Manager, Marketplace Data & Business Operations

Accruent; Canada; Remote; CAD 80,000 - 120,000; Full time

Job summary

Join a dynamic and innovative company that is a leader in cloud-based service automation for facilities management. This role focuses on marketplace growth, data analytics, and business operations, offering a unique opportunity to work alongside experts in data, product, and demand growth. You will play a critical role in developing insights that drive strategies and enhance operational efficiency. With a commitment to employee development and a collaborative culture, this company provides a supportive environment where creativity and problem-solving are encouraged. If you're passionate about data and looking to make a significant impact, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Flexible Time-Off Policy

Paid Parental Leave

Qualifications

• 7+ years of experience in data analysis or related field.
• Proficient in SQL for complex queries and data analysis.
• Strong collaboration skills with cross-functional teams.

Responsibilities

• Develop expertise in marketplace data for informed decisions.
• Collaborate with teams to refine success metrics.
• Conduct analyses to derive actionable insights.

Skills

Analytical Skills

Collaboration Skills

SQL

Python

R

Communication Skills

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

Excel

Google Sheets

Looker

Job description

About ServiceChannel: ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row.

About Marketplaces: ServiceChannel has grown its marketplace concept by both capturing demand (customer / buyers) and nurturing the supply (Provider/Contractor) sides of its business. The result of these efforts is a growing marketplace where the world’s leading multi-site businesses can find and hire the best contractors with confidence, driving several vibrant revenue streams supported by a broad team spanning supply operations, supply management, analytics, marketing, and marketplace growth.

About The Role: This role is focused on Marketplace growth, data, and business operations, on a team that includes data, product, and demand growth experts. This role will span all aspects of Marketplace growth data needs, with special attention to reporting and growth of our marketplace search product and ecosystem. The role will report into the VP of Marketplaces.

Responsibilities:

• Develop and maintain in-depth expertise in marketplace data, including both internal and external metrics, to inform business decisions and strategies.
• Collaborate with the Marketplaces, Marketing, and Product teams to establish and continuously refine metrics for measuring success across various lines of business.
• Conduct comprehensive analyses to derive actionable insights regarding customer behavior, velocity, and intent to recommend strategies for growth.
• Proactively handle ad-hoc analysis requests from leadership to address critical business questions and provide data-driven recommendations.
• Design and lead special projects that enhance operational efficiency and insight generation, such as developing internal tools that streamline data consumption for the operations team.
• Own and manage the reporting of key business performance indicators for the marketplace, coordinating with Product, Marketing, Sales, and Operations teams.
• Supervise and mentor a Senior Analyst and two Full-Stack Engineers focused on the technical development and maintenance of marketplace tools and data infrastructure.

Requirements:

• 7+ years of relevant experience with preference of a Bachelor's Degree, or 5+ years of experience with a Master's Degree in a related field.
• Proven ability to independently create and address complex analytical questions, demonstrating resourcefulness and minimal need for guidance.
• Strong collaboration skills to work effectively with cross-functional teams and stakeholders at various levels.
• Proficiency in using Excel and Google Sheets for conducting business analyses and formatting comprehensive reports.
• Deep understanding of relational databases and the ability to write complex, efficient SQL queries to support business analysis.
• Proficiency in Python or R for advanced data analysis and visualization.
• Familiarity with or ability to quickly learn Looker for data visualization and reporting purposes.
• Exceptional communication skills to clearly present complex ideas and insights to technical, non-technical, and executive-level audiences.

Preferred Qualifications:

• Experience leading teams and managing direct reports.
• Prior experience in a similar role within a fast-paced, data-driven environment.
• Strong project management skills with the ability to juggle multiple priorities and meet deadlines.
• Knowledge of additional data visualization tools and software.
• Industry-specific knowledge relevant to our marketplace operations.

Why Work for Us?

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources and was named as a 2024 Best Companies to Work At.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.