Sr. Manager, Education and Outreach

Ontario One Call; Guelph; Hybrid; CAD 95,000 - 135,000; Full time

Job summary

Ontario Dig Authority is seeking a Sr. Manager, Education and Industry Outreach to lead education programs, training, online learning and awareness activities.

You will collaborate with industry, education institutions and municipalities to promote safe excavation practices and drive stakeholder adoption of programs. The role provides direct leadership to Education and Outreach staff and partners with the VP to advance education opportunities, partnerships and industry development.

Qualifications

• Experience leading education programs, training initiatives and online learning.
• Ability to build and maintain relationships with education institutions, industry and municipalities.
• Strong leadership and people management skills.
• Proven track record in program planning, evaluation and continuous improvement.

Responsibilities

• Lead planning, delivery and evaluation of education programs and LMS activities.
• Drive outreach campaigns, conferences and events to promote program adoption.
• Cultivate partnerships and industry development opportunities.
• Set annual plans, metrics and reporting for education and outreach.
• Provide leadership, coaching and development for the Education and Outreach team.

Skills

Education leadership

Partnerships

Stakeholder engagement

Team leadership

Education planning

Tools

LMS platforms

Webinar software

Job description

Reporting to the Vice President, Education and Brand (VP), the Sr. Manager, Education and Industry Outreach (Sr. Manager) leads Ontario Dig Authority's education, outreach, industry engagement, and partnership development activities. The role is responsible for the planning, delivery, and continuous improvement of education programs, training initiatives, online learning, awareness activities, partnerships, and approved business development activities that support Ontario Dig Authority's mandate and strategic objectives.

The Sr. Manager works collaboratively across the organization and with industry, education institutions, municipalities, associations and other organizations to promote safe excavation practices, strengthen awareness of Ontario Dig Authority services, support stakeholder adoption of programs and initiatives, and contribute to positive outcomes across Ontario's damage prevention community.

This role provides direct leadership to Education and Outreach staff and supports the Vice President in advancing education, partnership, and industry development opportunities.

This position is located at Ontario Dig Authority's head office at 104 Cooper Drive, Guelph, Ontario. Ontario Dig Authority operates under a hybrid work model with employees dividing their workweek between in‑office and remote work in accordance with company policy. Some travel within Ontario and occasional work outside regular business hours may be required to support outreach, education, partnership initiatives.

Primary Responsibilities

Education Programs

• Lead the planning, implementation, delivery, and evaluation of education programs that support industry understanding of Ontario Dig Authority services, legislative obligations, and safe excavation practices.
• Oversee online learning, instructor‑led training, webinars, workshops, certification‑related programming, educational resources, and the Learning Management System activities.
• Monitor participation, engagement, learning outcomes, and program effectiveness, recommending improvements where appropriate.
• Identify education gaps, industry learning needs, adoption challenges, and emerging training opportunities.
• Oversee the development and maintenance of education content, resources, tools, and supporting materials that align with operational requirements and organizational priorities.
• Support education and stakeholder adoption initiatives associated with new programs, services, technologies, and organizational changes.

Industry Outreach and Adoption

• Lead outreach activities such as campaigns, conferences, trade shows, industry meetings, webinars, and educational events that strengthen stakeholder awareness, engagement, adoption and confidence in Ontario Dig Authority programs and services.
• Represent Ontario Dig Authority at conferences, trade shows, stakeholder meetings, industry events, committees, and educational forums.
• Build and maintain productive working relationships with industry associations, municipalities, contractors, infrastructure owners, educational institutions, regulatory agencies, locate service providers, and others.
• Gather stakeholder feedback, identify emerging issues and trends, and provide insights to support program improvements and education priorities.
• Support collaborative initiatives that advance education, awareness, compliance, and safe excavation outcomes.

Partnerships and Industry Development

• Support the identification, development, and implementation of partnership opportunities that enhance Ontario Dig Authority's education reach, industry engagement and influence.
• Collaborate with external organizations to deliver joint education initiatives, awareness campaigns, events, and knowledge‑sharing opportunities.
• Contribute to research, environmental scanning, and industry trend analysis to identify opportunities for program enhancements and future initiatives.
• Assist the Vice President in evaluating new education, certification, and industry development opportunities aligned with organizational priorities.
• Support approved sponsorships, partnership initiatives, and industry development opportunities.

Program Planning and Continuous Improvement

• Establish annual education and outreach plans, objectives, priorities, and performance measures.
• Monitor program performance and stakeholder engagement metrics and prepare reports, recommendations, and updates for leadership.
• Identify opportunities to improve education delivery, user experience, stakeholder outcomes, and operational effectiveness.
• Participate in cross‑functional projects and initiatives requiring education, change adoption, communications, or industry engagement support.
• Ensure education programs and outreach activities align with organizational policies, legislative requirements, and industry best practices.

Team Leadership and Collaboration

• Provide leadership, coaching, workload management, performance feedback, and development support to Education and Outreach staff.
• Establish clear priorities, work plans, service expectations, quality standards and collaborative was of working for education and outreach functions.
• Foster a collaborative, innovative, service‑oriented team environment focused on continuous learning and improvement.
• Manage departmental resources and operating expenditures within approved budgets.
• Perform other duties as required.