Sr. Manager, Cloud Services Provider

Lenovo Inc.; Morrisville; On-site; CAD 168,000 - 251,000; Full time

Job summary

Lenovo Inc. is seeking a Cloud Services Provider Senior Manager to drive service readiness for Tier 1/2 customers worldwide. The role focuses on ensuring outstanding customer experience, collaborating across WW teams, and delivering on revenue targets.

The ideal candidate brings 7–10 years in program management, operations, or customer support, with strong communication skills and ability to lead a global team across geographies, delivering cost-saving initiatives and optimized service solutions.

Qualifications

• 7-10 years of relevant professional experience in program management, operations, customer support or related discipline.
• Excellent verbal and written communication skills with ability to influence stakeholders at multiple levels.

Responsibilities

• Lead a worldwide services and readiness team to deliver on time for Tier 1/2 customers.
• Drive customer escalations around support and delivery including parts backlog management with WW parts/procurement.
• Communicate effectively across leadership levels and with Lenovo's top Tier 1/2 customers.
• Lead and manage a worldwide team across geographies.
• Provide lifecycle services advice while driving cost-saving initiatives across product life cycles.
• Manage tight and aggressive timelines and targets for customized solutions.
• Manage cost targets and KPIs while delivering optimized support solutions.
• Deliver optimized service cost estimates for Tier 1 customer designs and CSP offerings.

Skills

Program management

Operations experience

Customer support

Communication skills

Education

Bachelor's degree in Business, Information Technology, Engineering, or a related field

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

The Cloud Services Provider Sr. Manager is responsible for driving Service Readiness for our ISG Tier 1 / Tier 2 customers, Lenovo’s largest revenue growth area. This role will have worldwide customer responsibility with a focus on service readiness excellence and delivering outstanding customer experience. The CSP Services Manager must have excellent relationship skills, the ability to collaborate and solve complex internal and customer issues across a WW team as well as outstanding and professional communications skills. Ensuring the best possible customer experience while helping Lenovo meet and exceed our revenue targets is the key to success in this role.

The ideal candidate must be able to:

• Lead a world wide services and readiness team to deliver on time, customer specific warranty requirements.
• Drive key customer escalations around support and delivery including parts backlog management while working with our WW parts and procurement team.
• Communicate effectively across multiple levels leadership as well as with Lenovo's top Tier 1 and Tier 2 customers
• Lead and manage a WW team across multiple geographies.
• Provide lifecycle services advice while driving cost savings initiative across the life of specific customer products.
• Manage tight and aggressive timelines and targets to deliver customized solutions to our customers.
• Manage cost targets and KPIs while driving operational efficiencies to deliver optimized support solutions.
• Deliver optimized service cost estimates for Tier 1 customer designs as well as CSP lead product offerings

This candidate will also act as a:

• A key stakeholder from services in the weekly WW NPIS meetings related to customer and product lead ODTs.
• A key stakeholder for the WW PIDT meetings on new Tier 1 and Tier 2 customers as well as product lead offerings across CSP.

Basic Qualifications:

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• 7-10 years of relevant professional experience in program management, operations, customer support, or a related discipline.
• Demonstrated ability to collaborate effectively across cross-functional teams and navigate a complex, matrixed organizational environment.

Preferred Qualifications:

• Excellent verbal and written communication skills, with the ability to influence stakeholders at multiple levels of the organization.
• Strong analytical and problem-solving capabilities with a proven track record of driving resolution to complex business and customer issues.
• Customer-focused mindset with exceptional customer service skills and experience managing high-priority or critical escalations through to resolution.
• Ability to balance competing priorities, exercise sound judgment, and maintain composure in a fast-paced environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville

If you require an accommodation to complete this application, please contact [e-mail]