Sr Manager, Assessment Ops & Integration

Medical Council of Canada; Ottawa; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Defined benefit pension

Comprehensive benefits package

Three weeks vacation

December holiday closure

35-hour work week

Telework options

Free onsite parking

Mobility and conditioning classes

Job summary

Medical Council of Canada (MCC) in Ottawa, Ontario, is seeking a Senior Manager for Assessment Operations & Integration to lead cross-functional teams and coordinate examination programs. This full-time permanent, hybrid role focuses on translating strategy into execution across MCC examination programs and preparatory products.

You will drive operational excellence, oversee budgeting and readiness activities, and guide teams to improve delivery, quality, and candidate experience in a complex,

Qualifications

• 7–10 years experience leading managers and complex operational programs, preferably in the assessment field
• Demonstrated experience building and maintaining relationships with external parties, regulators, and partners
• Experience in non-profit operations and budget preparation
• Experience as a leader in health professions’ education, assessment or healthcare delivery sector(s) is considered a strong asset

Responsibilities

• Provide senior operational leadership and coordination across MCC examination programs and preparatory products
• Drive implementation of departmental priorities and promote consistent operational practices across examination programs
• Oversee operational and budget planning, resource coordination, readiness activities, and business continuity planning
• Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues across examination programs
• Lead cross-functional projects and operational transformation initiatives that enhance examination delivery, efficiency, quality, and candidate experience
• Lead implementation of new assessment models, technologies, systems, and delivery approaches aligned with MCC strategic priorities
• Build and maintain effective working relationships with internal teams, operational partners, vendors, and examination contributors to support program delivery and continuous improvement
• Support coordination with examination-related committees and working groups to facilitate effective collaboration and program delivery
• Lead and support managers and professional staff responsible for examination operations and delivery activities
• Provide coaching, guidance, and problem-solving support to managers navigating complex operational and people-related issues

Skills

Leadership

Strategic planning

Cross-functional collaboration

Stakeholder management

Problem solving

People management

Education

Bachelor’s degree in administration or related field

MBA or Leadership studies (asset)

Job description

Consider an opportunity to join our talented team.

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?

At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.

Senior Manager, Assessment Operations & Integration

Full Time Permanent

Ottawa, Ontario, Canada

Hybrid role

1 vacancy

Bring precision and leadership to Canada's physician examination programs.

As Senior Manager, Assessment Operations & Integration, you'll provide senior operational leadership and cross-functional coordination across the Medical Council of Canada's (MCC) examination programs and preparatory products. Reporting to the Executive Director, Assessment, you'll work closely with managers and subject matter experts across the Assessment department to plan, integrate, deliver, and continuously improve assessment operations.

You’ll be the bridge between strategy and execution — translating high-level priorities into coordinated operational plans that keep examination programs running smoothly and consistently.

This role sits at the heart of organizational effectiveness. Your leadership will drive operational consistency, quality improvement, and a better candidate experience across every examination program you touch.

If you're energized by complex operations, cross-team coordination, and making systems work better, this is where that skill set has real impact.

What You’ll Do

• Provide senior operational leadership and coordination across MCC examination programs and preparatory products.
• Drive implementation of departmental priorities and promote consistent operational practices across examination programs.
• Oversee operational and budget planning, resource coordination, readiness activities, and business continuity planning.
• Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues across examination programs.
• Lead cross-functional projects and operational transformation initiatives that enhance examination delivery, efficiency, quality, and candidate experience.
• Lead implementation of new assessment models, technologies, systems, and delivery approaches aligned with MCC strategic priorities.
• Build and maintain effective working relationships with internal teams, operational partners, vendors, and examination contributors to support program delivery and continuous improvement.
• Support coordination with examination-related committees and working groups to facilitate effective collaboration and program delivery
• Lead and support managers and professional staff responsible for examination operations and delivery activities.
• Provide coaching, guidance, and problem-solving support to managers navigating complex operational and people-related issues.

Experience

What you need to succeed

• 7-10 years experience leading managers and complex operational programs, preferably in the assessment field
• Demonstrated experience building and maintaining relationships with external parties, regulators, and partners
• Experience in non-profit operations and budget preparation
• Experience as a leader in the health professions’ education, assessment or healthcare delivery sector(s) is considered a strong asset

Technical Skills

• Demonstrated ability to translate strategic direction into operational plans and results
• Knowledge of high-stakes assessment best practices and procedures
• Knowledge of psychometric processes supporting high-stakes assessments
• High degree of comfort with use of information technology to assist with assessment practices and supports
• Ability to monitor for, recognize and flag in a timely manner any emerging issues and/or areas of concern in relation to examination activities
• Ability to assess risks related to exam security and mitigating practices

Competencies

• Demonstrated judgement, initiative, resourcefulness, tact, and discretion
• Forward thinking with an ability to foster a climate of innovation and continuous improvement
• Ability to direct, influence and motivate managers and teams to achieve organizational objectives
• Ability to manage multiple activities and deadlines and work well under pressure
• Strong analytical skills and critical thinking skills with the ability to translate insights into operational decisions
• Excellent interpersonal and relationship management skills
• Excellent presentation, oral and written communication skills

Education

• Post-secondary bachelor’s degree in administration or other related field (business, health or education)
• Asset: Masters in business administration, Leadership

Language

• Advanced oral and written skills in English are required, with oral and written skills in French considered an asset.

The perks

• A defined benefit pension plan.
• A complete benefit package your first day on the job.
• Three weeks' vacation right off the bat.
• A company paid holiday closure in December - our gift to you!
• A 35-hour work week.
• Compressed and telework programs.
• Free onsite parking - any day, any time.
• Free virtual Mobility and Strength & Conditioning classes.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team foster belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.