Sr Manager, Assessment Ops & Integration
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Benefits offered by this job
Job summary
The Medical Council of Canada (MCC) invites applications for a Senior Manager, Assessment Operations & Integration in Ottawa. This full-time role sits hybrid in Ontario and focuses on guiding examination programs and preparatory products through strategic, operational, and cross-functional leadership.
You will translate high-level priorities into coordinated operational plans, ensuring consistency, quality, and a positive candidate experience across MCC programs while driving process
Qualifications
- 7-10 years leading managers and complex operational programs.
- Experience building relationships with external parties, regulators and partners.
- Experience in non-profit operations and budget preparation.
- Leadership in health professions’ education, assessment or healthcare delivery is a strong asset.
Responsibilities
- Provide senior operational leadership and coordination across MCC examination programs and preparatory products.
- Drive implementation of departmental priorities and promote consistent operational practices.
- Oversee operational and budget planning, resource coordination, readiness activities, and business continuity planning.
- Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues.
- Lead cross-functional projects and operational transformation initiatives.
- Lead implementation of new assessment models, technologies, systems, and delivery approaches.
- Build and maintain relationships with internal teams, vendors, and examination contributors.
- Coordinate with examination-related committees and working groups.
- Lead and support managers and staff responsible for examination operations and delivery activities.
- Provide coaching and problem-solving support to managers.
Skills
Education
Tools
Job description
The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!
Want to contribute to the health and wellbeing of Canadians? At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.
You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.
Full Time Permanent
Ottawa, Ontario, Canada
Hybrid role
1 vacancy
Bring precision and leadership to Canada's physician examination programs.
As Senior Manager, Assessment Operations & Integration, you'll provide senior operational leadership and cross-functional coordination across the Medical Council of Canada's (MCC) examination programs and preparatory products. Reporting to the Executive Director, Assessment, you'll work closely with managers and subject matter experts across the Assessment department to plan, integrate, deliver, and continuously improve assessment operations.
You'll be the bridge between strategy and execution - translating high-level priorities into coordinated operational plans that keep examination programs running smoothly and consistently.
This role sits at the heart of organizational effectiveness. Your leadership will drive operational consistency, quality improvement, and a better candidate experience across every examination program you touch.
If you're energized by complex operations, cross-team coordination, and making systems work better, this is where that skill set has real impact.
- Provide senior operational leadership and coordination across MCC examination programs and preparatory products.
- Drive implementation of departmental priorities and promote consistent operational practices across examination programs.
- Oversee operational and budget planning, resource coordination, readiness activities, and business continuity planning.
- Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues across examination programs.
- Lead cross-functional projects and operational transformation initiatives that enhance examination delivery, efficiency, quality, and candidate experience.
- Lead implementation of new assessment models, technologies, systems, and delivery approaches aligned with MCC strategic priorities.
- Build and maintain effective working relationships with internal teams, operational partners, vendors, and examination contributors to support program delivery and continuous improvement.
- Support coordination with examination-related committees and working groups to facilitate effective collaboration and program delivery
- Lead and support managers and professional staff responsible for examination operations and delivery activities.
- Provide coaching, guidance, and problem-solving support to managers navigating complex operational and people-related issues.
- 7-10 years experience leading managers and complex operational programs, preferably in the assessment field
- Demonstrated experience building and maintaining relationships with external parties, regulators, and partners
- Experience in non-profit operations and budget preparation
- Experience as a leader in the health professions’ education, assessment or healthcare delivery sector(s) is considered a strong asset
- Demonstrated ability to translate strategic direction into operational plans and results
- Knowledge of high-stakes assessment best practices and procedures
- Knowledge of psychometric processes supporting high-stakes assessments
- High degree of comfort with use of information technology to assist with assessment practices and supports
- Ability to monitor for, recognize and flag in a timely manner any emerging issues and/or areas of concern in relation to examination activities
- Ability to assess risks related to exam security and mitigating practices
- Demonstrated judgement, initiative, resourcefulness, tact, and discretion
- Forward thinking with an ability to foster a climate of innovation and continuous improvement
- Ability to direct, influence and motivate managers and teams to achieve organizational objectives
- Ability to manage multiple activities and deadlines and work well under pressure
- Strong analytical skills and critical thinking skills with the ability to translate insights into operational decisions
- Excellent interpersonal and relationship management skills
- Excellent presentation, oral and written communication skills
- Post-secondary bachelor’s degree in administration or other related field (business, health or education)
- Asset: Masters in business administration, Leadership
- Advanced oral and written skills in English are required, with oral and written skills in French considered an asset.
- A defined benefit pension plan.
- A complete benefit package your first day on the job.
- Three weeks' vacation right off the bat.
- A company paid holiday closure in December - our gift to you!
- A 35-hour work week.
- Compressed and telework programs.
- Free onsite parking - any day, any time.
- Free virtual Mobility and Strength & Conditioning classes.
The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.
AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.
Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
Please note that only those invited for an interview will be contacted.
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