Sr. Manager, Agile Delivery Services

RBC; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a hands-on coach for cyber security teams. You will implement KPI frameworks, foster Agile processes, and ensure team success through effective coaching. The ideal candidate has experience in complex environments and holds a degree in business or a related field. This full-time role offers competitive compensation and a dynamic work environment.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Qualifications

• Minimum 1-2 years of experience in a large firm consulting group.
• Proven experience guiding multiple teams/programs simultaneously.
• Strong analytical and problem-solving skills.

Responsibilities

• Coach cyber/digital security teams to achieve performance goals.
• Implement KPI frameworks for data-driven decisions.
• Run and facilitate status sessions for stakeholders.

Skills

Agile Methodology

Coaching Others

Communication

Conflict Management

Decision Making

Results-Oriented

Teamwork

Education

Bachelor’s degree in business, Finance, Strategy, or a related field

Master’s degree (strongly preferred)

Tools

Jira

Confluence

Job description

Job Summary

Job Description

What is the opportunity?

The role is under Global Security’s Strategic Services at RBC. You will be coaching cyber/digital security teams, help the team focus on sprint goals and to achieve their highest performance level, to ensure sprints/projects are successful. This role is hands-on and not just creating content, working in performance management, product management and team level all through an Agile Way of Working. You’ll work with 2 (on average) specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees/contractors.

What will you do:

• Hands-On and Coach with seeking and tracking of OKRs and KPIs in a cyber/digital security world.

• Implement KPI frameworks to align product iteration and project outcomes with goals, enabling data-driven decisions that improve delivery efficiency and performance visibility.

• Hands-on and coach the team to apply appropriate Agile processes (running Scrum/Kanban master/manager when needed, etc), including working with tools (Jira and confluence.)

• Fostering self-organization and collaborative team; sheltering the team from outside distractions to keep focus mainly on the agreed goals.

• Ensuring Agile principles and approaches are understood correctly by the development team and stakeholders, maximizing the performance of the team.

• Run and facilitate progress / status sessions giving key stakeholders updates on PI/product/project updates.

What do you need to succeed?

Must have:

• Entrepreneurial self-starter that takes initiative and drive results independently in a fast-paced, ambiguous environment.

• Minimum 1-2 years of hands-on experience supporting medium to high complex initiatives in a big firm consulting group, and/or enterprise environment.

• Bachelor’s degree in business, Finance, Strategy, or a related field (Master’s degree strongly preferred)

• Experience conducting training workshops for members of agile teams as well as leadership of those teams

• Proven experience guiding multiple teams/programs simultaneously

• Strong analytical and problem-solving skills, with the ability to synthesize information and develop actionable strategies

• Adept at conflict resolution to achieve positive outcomes. Ability to lead without authority

• One or more certification: Agile, Scrum, SAFe, or Agile-PMP

Nice to have

• Familiarity with data management and analytics

• Advance Understanding of Cyber/Digital Security

• Product management

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

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Job Skills

Agile Methodology, Coaching Others, Communication, Conflict Management, Decision Making, Group Discussions, Group Problem Solving, Results-Oriented, Staying Focused, Teamwork

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-10

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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