Sr. Manager, Account Executive - Enabler Partners

Visa; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Visa is looking for a Senior Manager, Enabler Partnerships to lead initiatives for growing the Enabler partner business. This role demands expertise in client relationship management and a strong background in the payments industry, requiring a proactive mindset to navigate a dynamic business environment.

Qualifications

• 8+ years of work experience with a Bachelor’s Degree or equivalent.
• Demonstrated Payments industry experience.
• Ability to explain complex concepts to diverse audiences.

Responsibilities

• Manage a portfolio of strategic Enabler clients.
• Achieve and exceed transaction and revenue targets.
• Identify and cultivate new sales growth opportunities.

Skills

Leadership

Communication

Client relationship management

Problem-solving

Strategic thinking

Education

Bachelor’s Degree

Advanced Degree (e.g. Masters, MBA, JD, MD)

Tools

CRM software

Account management tools

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is seeking a candidate to join our Enabler Partnerships team as a Senior Manager, Enabler Partnerships. The Senior Manager role will report to the Head of Strategic Enablers for Visa Canada and will be responsible for executing strategies and initiatives to help grow Visa’s Enabler partner business with select high-revenue partners. Specific responsibilities will include deepening our partnership through project & account management, business development and the direct sales of Visa products and value-added services. The position will also work closely with various internal and external stakeholders to ensure appropriate communication flows and sustained business relationships. Visa is looking for an individual with a 'roll up your sleeves' mindset with a proven record of success in building, supporting and growing client account relationships in fast-paced environments with demanding timelines. The ideal candidate possesses excellent communication and problem-solving skills and excels at building and nurturing trusted client relationships. The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the Canadian Enabler sector.

We work in an agile environment, so the successful candidate must be assertive and proactive to ensure we achieve our goals. Organizational savvy and interpersonal skills are critical, as we interface with all areas of Visa including specialized product groups, sales, legal, pricing, client consulting, marketing, finance and corporate communications to achieve objectives. The candidate must be adaptable with the ability to pivot as new information comes to light.

Responsibilities:

Actively manage a portfolio of strategic Enabler clients to achieve and exceed transaction and revenue targets:

• Establish a trusted working relationship with assigned portfolio of clients to ensure we have the necessary understanding of the client’s strategy and work across internal Visa and Enabler stakeholders to support and accelerate growth.
• Provide comprehensive, insightful review of the client’s program performance, identifying opportunities for business growth and optimization.
• Identify and manage underperforming program revenue impact and resolution.
• Manage client inquiries and escalations, coordinating and ensuring timely and effective resolution by working with various internal stakeholders.

Deliver on client and portfolio growth targets to drive individual sales targets including transaction volume, revenue and increased Visa share of client:

• Identify and cultivate new opportunities for sales growth with Enabler clients in Canada
• Manage a sales pipeline across the assigned client portfolio including up-sell and cross-sell of Visa’s products and value-added services.
• Lead and support clients through the sales cycle from opportunity identification, contracting, solutioning, and program launch, ramp, and optimization.
• Champion your partners with internal and external stakeholders
• Be a payments leader - recommend, develop, and implement new and creative approaches to growing the business.
• Stay informed about industry trends, competitive landscape, and emerging technologies relevant to Visa.
• Identify and raise product feature enhancements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8 or more years work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 7+ years of relevant work experience with a Bachelor’s Degree or 3+ years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Demonstrated Payments industry experience (including Acquirer, Processor, Payment Facilitator, Gateway and/or ISOs).
• Proven leadership skills and demonstrated successes in leading complex cross-enterprise projects, in a matrixed environment, managing multiple stakeholders at both executive and junior levels, internal and external to the organization
• Strong interpersonal and communication skills (both verbal and written) with executive presence and ability to interface with senior client executives.
• Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with client, partners, suppliers, and internal stakeholders.
• Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adoption.
• Demonstrated ability to influence groups or individuals over which one does not have direct authority
• Proven track record of consultative selling, managing clients or developing and fostering partnerships
• Entrepreneurial attitude with a bias toward action and track record for identifying 'white space' opportunities
• Experience in structuring deals including various financial structures and negotiation approaches
• Demonstrated ability to think strategically and problem solve when the path forward is unclear and limited information is available
• Highly effective written and verbal communication skills including the ability to present to senior management and external business partners with impact
• A demonstrated understanding of financial indicators to measure business performance/ROI and an ability to summarize business & financial data in a useful manner for planning and decision making
• Detail-oriented with strong organizational and time management skills.
• Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adoption.
• Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately.
• Experience with CRM software and other account management tools.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.