Sr. Lead Specialist-Sales Support Ottawa, ON, CA

OnX; Ottawa; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

OnX in Ottawa, ON, Canada is seeking a Sr. Lead Specialist-Sales Support to partner with the Account Executive and territory teams across end-to-end sales, from inquiry to closure.

You will prepare quotes, process orders, maintain pricing, and coordinate with operations, finance, and legal, while keeping CRM data accurate.

This role emphasizes customer-centric service, strong English communication, and the ability to work under pressure in a fast-paced IT environment.

Qualifications

• 5–10 years in IT sales support with vendors and distributors.
• Excellent customer service and communication skills in English.
• Strong interpersonal skills and a proactive, solution-oriented mindset.
• Located in the Greater Toronto Area or willing to travel within GTA.

Responsibilities

• Support Account Executive and existing territory across the sales lifecycle.
• Prepare accurate quotes and process orders; maintain pricing and approvals.
• Update CRM systems to ensure data integrity and visibility.
• Assist with renewals, upsell, cross-sell, and customer onboarding.

Skills

Customer service experience

Vendor and distributor relations

English communication skills

Interpersonal skills

Education

Associate degree or equivalent

Tools

CRM systems

Job description

## Sr. Lead Specialist-Sales SupportOttawa, ON, CanadaApply NowFind out how well you match with this jobJob ID: 0333Date posted: 09/11/2026Location: Ottawa, ON, CanadaOnX has helped organizations across Canada solve complex technology challenges — combining deep technical expertise with local insight and long-term client relationships. OnX's capabilities span cloud, cybersecurity, digital infrastructure, data, AI, and managed services, with a track record of trust from Fortune 500 clients in highly regulated industries. OnX brings enterprise-scale resources with the accountability and flexibility of a partner who stays with clients at every stage — from first assessment through everyday operations.**Essential Functions****Support Account Executive and Existing Territory*** Act as a strategic support partner to the sales team across the end-to-end sales lifecycle* Address client inquiries promptly and professionally, providing comprehensive information about our products and services.* Ensure client satisfaction through effective communication and problem-solving.* Ensure accuracy and timeliness of sales documentation, pricing, and approvals* Coordinate with Account Managers, SA’s, Operations, Finance and Legal, to support deal closure and execution* Maintain and update CRM systems to ensure data integrity and visibility* Support with renewals, upsell, cross-sell, and customer onboarding activities**Quote and Order Processing**- Prepare accurate quotes and process orders efficiently.- Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs.- Work closely with the Manufacturers & Distributors to secure and obtain pricing.**Understanding of IT Solutions and Partner Programs**- Stay abreast of current IT solutions and vendor partner programs.- Provide expert guidance to clients on product offerings and compatibility.**Building Client, Manufacturer and Distribution Relationships**- Cultivate strong relationships with clients, understanding their business needs and challenges.- Act as a trusted advisor, offering solutions that align with client objectives.- Cultivate strong relationships with our Vendors and Distributors.**Cross-Functional Collaboration**- Work collaboratively with various departments, including operations, logistics, and technical support team.- Ensure seamless communication and coordination to enhance overall customer experience.**Team Player**- Actively contribute to the success of the sales team through collaboration and knowledge sharing.- Foster a positive and supportive team environment.**Attention to Detail and Multitasking**- Demonstrate meticulous attention to detail in quote preparation and order processing.- Effectively manage and support multiple opportunities concurrently.**Specific skill requirements:*** Excellent customer service experience* 5-10 years’ experience within the IT community working with both vendors and distributors.* Good verbal and written communication skills in English* Strong interpersonal skills and positive attitude**Competencies in the following are essential:*** Must have Customer and Vendor/Manufacturer relations experience.* Customer focused* Self-motivated / initiative* Competitive, problem solver with a get it done type attitude* Eagerness to learn and technical aptitude is a must* Ability to work both independently or as part of a team* Ability to work well under pressure in order to meet tight deadlines* Must be located in GTA**Education*** Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory)**Experience*** 5 to 10 year’s experience**Supervisory Responsibilities*** No Supervisory ResponsibilityPay range: $65,000-80,000 CAD CompensationThe pay range set out above reflects OnX's anticipated compensation for this position at the time of posting. The successful candidate's base pay will be determined within this range, taking into account factors such as primary work location, role scope and responsibilities, required qualifications, and the individual's experience, education, skills, and knowledge. OnX does not request or rely on a candidate's salary history in setting compensation for this role. Certain positions may also be eligible for additional compensation, such as discretionary bonuses or sales-based variable pay, in accordance with the applicable plan terms. OnX uses artificial intelligence tools to screen, assess, or select applicants as part of the hiring process for this position. This posting is for a position that does not yet exist and is being advertised in anticipation of future need.