Sr. IT Operations Specialist (6-month contract)

Nestlé; Mississauga; On-site; CAD 90,000 - 95,000; Full time

Benefits offered by this job

Training & development programs

Nespresso discounts

Discount Company store access (Nestlé,

Dog-friendly workplace

Discounts with partners

Job summary

Nestlé Purina PetCare Canada in Mississauga, ON is seeking a hands-on IT Support Technician to provide Level 1 and Level 2 onsite support for hardware, software, conferencing, and networking. You will configure and deploy laptops, desktops, printers, mobile devices, and RF devices; maintain asset records; support Microsoft 365, Windows 11, VPNs, and remote tools; participate in after-hours on-call.

This full-time in-person role offers opportunities for growth, training, and a dog-friendly

Qualifications

• 3+ years of technical support experience in an enterprise environment.
• Experience providing Level 1 help desk and Level 2 desk-side support for onsite and remote users.
• Hands-on experience with hardware setup, imaging, deployment, break/fix, and asset management.
• Knowledge of Windows 10/11, Microsoft 365, VPNs, and remote support tools.
• Working knowledge of Active Directory and PowerShell.

Responsibilities

• Provide Level 1 help desk and Level 2 onsite support through Teams, email, phone, walk-ups, and ServiceNow.
• Set up, configure, deploy, and troubleshoot laptops, desktops, printers, mobile devices, and warehouse RF devices.
• Maintain accurate hardware and asset records, and support equipment receiving, tagging, lifecycle management, and disposal.
• Support Microsoft 365, Windows 11, basic Mac OS needs, conference rooms, Teams meetings, and Teams Live Events.
• Troubleshoot client-side network issues across office, home, and mobile connections.
• Join the after-hours on-call rotation and provide project support outside regular hours when required.

Skills

Help desk experience

Onsite support

Asset management

ServiceNow

Windows 11

Active Directory

PowerShell

Customer service

Team collaboration

Education

Post-secondary studies in Computer Science or Information Systems

Tools

ServiceNow

HP/Lenovo hardware

VPNs

Remote support tools

Job description

Business area: Nestlé Purina

Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8;

In-Person

A Little Bit About Us

As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, ONE, DentaLife®, Beggin'® and many more. Join us in enriching the lives of pets and the people who love them.

Position Snapshot

Business area: Nestlé Purina

Location:

Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8;

In-Person

A Little Bit About Us

As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, ONE, DentaLife®, Beggin'® and many more. Join us in enriching the lives of pets and the people who love them.

What to Expect:

This role provides internal end-user support for hardware, software, conferencing, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success. This role is fully onsite. The successful candidate will work Monday to Friday at the Nestlé Purina office in Mississauga, Ontario. This position is a brand-new role.

A day in the life:

• Provide Level 1 help desk and Level 2 onsite support through Teams, email, phone, walk-ups, and ServiceNow.
• Set up, configure, deploy, and troubleshoot laptops, desktops, printers, mobile devices, and warehouse RF devices.
• Maintain accurate hardware and asset records, and support equipment receiving, tagging, lifecycle management, and disposal.
• Support Microsoft 365, Windows 11, basic Mac OS needs, conference rooms, Teams meetings, and Teams Live Events.
• Troubleshoot client-side network issues across office, home, and mobile connections.
• Support local technology projects, third-party vendors, and other sites when needed.
• Provide clear technology guidance or training to employees with different levels of technical knowledge.
• Join the after-hours on-call rotation and provide project support outside regular hours when required.

Role Requirements

• 3+ years of technical support experience in an enterprise environment.
• Experience providing Level 1 help desk and Level 2 desk-side support for onsite and remote users.
• Hands-on experience with hardware setup, imaging, deployment, break/fix, and asset management. HP and Lenovo experience is preferred.
• Experience using ServiceNow for incidents, requests, and asset records.
• Knowledge of Windows 10/11, Microsoft 365, mobile devices, printers, conference room technology, VPNs, and remote support tools.
• Working knowledge of Active Directory, PowerShell, Computer Management, and client-side network troubleshooting.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to work independently, manage priorities, and contribute in a fast-paced team environment.
• Ability to support small projects and participate in an after-hours on-call rotation.

Preferred Skills

• Experience with Power BI, Power Automate, Power Apps, Teams, or SharePoint.
• Experience supporting Teams meetings, live events, server rooms, or technology training.
• Technical certifications, vocational technology training, or post-secondary studies in Computer Science, Information Systems, or a related field.

Benefits

• Excellent training and development programs as well as opportunities to grow within the company
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
• Bring your dog to work!

Compensation Range:

CAD 90,000- CAD 95,000

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.

What You Need To Know

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.