Sr. Implementation Consultant for Project Services – Lyric (HR or PR). - Now Hiring!

ADP; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading global technology company is hiring a Sr. Implementation Consultant in Toronto. In this role, you’ll leverage your experience in HR technology to implement HCM products, build client relationships, and drive process improvements. Join a culture that values inclusion and offers comprehensive benefits, with opportunities for career growth and community engagement.

Benefits

Comprehensive benefits starting Day 1

Community engagement opportunities

Inclusive culture supporting equity and mentoring

Qualifications

• 5+ years in implementation or business consulting.
• 2+ years with ADP’s HCM Payroll or HR technologies.
• Proficient in web technologies and structured environments.

Responsibilities

• Build long-term trust with clients by understanding business needs.
• Collaborate on HCM capabilities and client questions.
• Recommend tailored solutions for clients.

Skills

Client relationship skills

Analytical skills

Communication skills

Project management

Learning agility

Tools

Microsoft Office

FinancialForce / Certinia

Job description

ADP is hiring a Sr. Implementation Consultant for Project Services – Lyric (HR or PR).

• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued?
• Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you'll combine your analytic and project management skills with your ability to simplify complex information, helping clients develop the skills and confidence to use our products with ease. You'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

The core focus is to successfully implement clients on HCM products and services (PR or HR). Each day will bring new questions and solutions, offering continuous learning opportunities, supported by top-ranked training to ensure your success.

You will build rapport and trust with clients and project team members, providing the expert support that makes our solutions stand out. Your client satisfaction scores and project team feedback will reflect your success, and you'll enjoy a culture that values inclusion and fosters lasting friendships.

Ready to #MakeYourMark? Apply now!

Learn more about Client Services at ADP: https://adp.careers/Client_Services_Videos

Responsibilities

What you can expect on a typical day :

1. Be a True Partner: Build long-term trust with clients by understanding their business needs and analyzing their systems and processes.
2. Collaborate and Connect: Stay informed about HCM capabilities, new features, and functionality challenges, collaborating effectively with team members and clients.
3. Think Like a Client, Act Like an Owner: Recommend and implement solutions tailored to client needs, adopting new tools and approaches as needed.
4. Create and Innovate: Engage in process improvement initiatives and drive innovation to enhance the client experience.

Requirements to succeed in this role :

• At least 5 years of experience in implementation or business consulting.
• At least 2 years of experience with ADP’s HCM Payroll or HR technologies.
• Strong client relationship skills and the ability to influence and guide clients to optimal solutions.
• Proactive in identifying and mitigating project risks.
• Demonstrates learning agility, critical thinking, and applies best practices in new situations.
• Excellent analytical, time management, and communication skills (verbal and written).

Preferred Qualifications :

• Industry expertise in Payroll or HR best practices and client consultation.
• Ability to work independently and as part of a team, managing multiple demands.
• Comfortable in structured, performance-based environments with high ethical standards.
• Proficient in web technologies, operating systems, Microsoft Office, and FinancialForce / Certinia.
• Recognized professional certifications such as PMP, PgMP, PHR, SPHR, CCP, CBP, HCS.
• Bilingual proficiency in French & English is required.

Why you'll love working here :

• Inclusive culture valuing equity, inclusion, and belonging.
• Opportunities for career growth, ongoing learning, and mentorship.
• Comprehensive benefits starting Day 1, including health and mental well-being support.
• Community engagement and company-paid volunteering time.

What are you waiting for? Apply today!