Sr. HR, Organizational Development Communications Advisor - TFT

Owen Sound; Markham; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

City of Markham is seeking an experienced Senior Communications professional to lead strategic communications for People Services and the Transformation Office, guiding ERP and digital modernization while improving employee experience.

You will develop integrated communication plans, provide strategic advisory to leadership, align messaging with corporate priorities, and coordinate activities with IT, HR, and project teams to facilitate successful organizational change.

Qualifications

• A minimum of 7 years experience working in a corporate communications, marketing, communications environment—providing support, advice and strategic planning to senior organizational leaders, with a strong political acumen.
• Certification in Change Management (e.g., Prosci), Communications, Project Management (PMP), Human Resources (CHRL/CHRP), or Organizational Development is considered an asset
• Demonstrated knowledge of organizational change management and employee engagement principles.
• ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives.
• StrongwrittenandverbalEnglishlanguageskillsandakeenattentiontodetail.
• Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage.
• Excellentprojectmanagement,planning,andorganizationalskills.
• Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences.
• Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred.
• Abilitytodealeffectivelywithcomplexissues;toworkwellinafast-pacedanddemandingenvironment;
• Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition.
• Abilitytoworkindependentlyandinateamenvironmentacrossalllevelsofanorganizationisimportant.
• Dedicatedtocustomerserviceexcellencewithinternalstakeholders.

Responsibilities

• DevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives,cultureandbusinesstransformation,andERPimplementation.
• Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures.
• ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams.
• Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards.

Skills

Corporate communications

Change management

ERP/digital transformation

Stakeholder engagement

Project management

Education

College or university degree in communications or related field

Tools

Microsoft 365

SharePoint

Intranet platforms

Content management systems

Job description

DepartmentandCommission:PeopleServices,OfficeoftheCAO

Affiliation:Non-Union

VacancyType:NewPosition(2yearcontract)

PostingDate:August10,2026

ApplicationDeadline:August23,2026

Duration:2years

AbouttheCityofMarkham

TheCityofMarkhamisconsistentlyrankedamongCanada’stopmunicipalemployers.In2026,theCityreceiveditssixthconsecutiveCanada’sBestEmployersrecognitionfromForbesandStatistaInc.,placingthirdamongmunicipalitiesand15thoverallinGovernmentServices.Anaward-winningmunicipality,Markhamisrecognizedforitsleadershipinsustainability,innovativeurbanplanning,andstrongfiscalmanagement.Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthenthecommunityweserve.

JobSummary

ReportingtotheSr.Manager,thesuccessfulcandidatewillworkcloselywithPeopleServicesandtheTransformationOfficetoprovideprojectleadershipadviceandcommunicationandengagementbestpracticestodepartmentseniormanagementthatsupportHumanResourcesprograms,organizationaltransformation,enterpriseresourceplanning(ERP)implementation,digitalmodernization,organizationaldevelopment(OD),andchangemanagementinitiatives.Thepositionisresponsiblefordeveloping,planning,implementingandprovidingclearengaging,andeffectivecommunicationsthatenablesuccessfuladoptionoforganizationalandtechnologychangeswhileenhancingtheemployeeexperience.

KeyDuties&Responsibilities

StrategicCommunications

• DevelopandimplementcomprehensivecommunicationstrategiessupportingPSinitiatives,cultureandbusinesstransformation,andERPimplementation.
• Developintegratedcommunicationplans,stakeholderanalyses,keymessages,communicationschedules,andsuccessmeasures.
• ProvidestrategiccommunicationsadvicetoPSleadership,executivesponsors,andprojectteams.
• Ensuremessagingalignswithcorporatepriorities,organizationalvalues,andbrandstandards.

ERP&DigitalTransformationCommunications

• LeadcommunicationplanningandexecutionforHRtechnologyinitiatives,includingERPimplementation,digitaltools,andprocessmodernization.
• Developcommunicationstrategiessupportingsystemimplementation,testing,training,deployment,adoption,andpost-implementationstabilization.
• Createemployee-focusedcommunicationsincludingimplementationupdates,readinesscommunications,FAQs,userguides,trainingmaterials,quickreferenceguides,videos,andexecutiveupdates.
• PartnerwithPS,InformationTechnology,vendors,projectmanagers,andchangemanagementteamstocoordinatecommunicationactivitiesthroughoutallphasesofERPproject.
• Monitoremployeereadinessandcommunicationeffectiveness,recommendingadjustmentstoimproveawareness,engagement,andadoption.

OrganizationalChange&Transformation

• Developcommunicationstrategiessupportingorganizationalredesign,businesstransformation,servicedeliveryimprovements,culture&businessinitiatives,andchangemanagementprograms.
• CollaboratewithPeopleServicesDepartmenttodevelopcommunicationandengagementstrategiesthroughouttheemployeechangejourney.
• Conductstakeholderassessments,identifycommunicationrisks,anddevelopmitigationstrategies.
• Evaluatecommunicationeffectivenessusingemployeefeedback,analytics,andperformancemeasures.

OrganizationalDevelopment&EmployeeEngagement

• Supportemployeeengagement,leadershipdevelopment,organizationalculture,andchangereadinessinitiativesthroughstrategiccommunications.
• Developcommunicationcampaignsthatreinforceorganizationalvaluesanddesiredbehaviours.
• Supportemployeesurveysandcommunicateresults,actionplans,andorganizationalprogress.

DigitalCommunications

• ManageHRandtransformation-relatedcontentonthecorporateintranetanddigitalcommunicationplatforms.
• Recommendinnovativecommunicationchannelsanddigitalengagementapproachestoimproveemployeeawarenessandparticipation.
• Ensurecommunicationsremainaccessible,current,inclusive,andalignedwithaccessibilitystandards.
• Responsibleforwritinginternalcommunications,eNewslettercontent,andothermaterialasrequired

Qualifications

• Aminimumof7yearsofexperienceworkinginacorporatecommunications,marketing,communicationsenvironment—providingsupport,adviceandstrategicplanningtoseniororganizationalleaders,withastrongpoliticalacumen.
• CertificationinChangeManagement(e.g.,Prosci),Communications,ProjectManagement(PMP),HumanResources(CHRL/CHRP),orOrganizationalDevelopmentisconsideredanasset
• Demonstratedknowledgeoforganizationalchangemanagementandemployeeengagementprinciples.
• ExperiencesupportingERP,HRIS,ordigitaltransformationinitiatives.
• Astrongabilitytobuildandmanagerelationshipsandtheabilitytoestablishtrustandconfidence.
• Proventrackrecordofeffective,multi-facetedandcreative,out-of-the-boxthinkingwhenitcomestodevelopingandexecutingcommunicationscampaignstoreachavarietyofaudiences.
• StrongwrittenandverbalEnglishlanguageskillsandakeenattentiontodetail.
• Abilitytocommunicatecomplexbusinessandtechnicalconceptsinclear,employee-friendlylanguage.
• Excellentprojectmanagement,planning,andorganizationalskills.
• ProficiencywithMicrosoft365,SharePoint,intranetplatforms,digitalcollaborationtools,andcontentmanagementsystems.
• Stronganalyticalskillswiththeabilitytomeasurecommunicationeffectivenessandrecommendcontinuousimprovements.
• Highlevelofpoliticalacuity,professionalism,soundjudgment,anddiscretion.
• Abilitytostayontopofandflaganyopportunitiesand/orcontentiousissuesthatrequirepromptresponseoraction.
• Knowledgeofdiversity,equity,inclusion,accessibilityandAODAstandardsishighlypreferred.
• Abilitytodealeffectivelywithcomplexissues;toworkwellinafast-pacedanddemandingenvironment;
• Abilitytobeaneffective,solutions-orientedmemberofaprofessionalteamwillbeimportantforsuccessinthisposition.
• Abilitytoworkindependentlyandinateamenvironmentandacrossalllevelsofanorganizationisimportant.
• Dedicatedtocustomerserviceexcellencewithinternalstakeholders.
• Collegeoruniversitydegree(communications,publicaffairs,orrelatedfieldofstudyispreferred).
• Previousworkexperienceinpublicsectorand/ormunicipalenvironmentispreferred,butnotrequired.

CoreBehaviours

• ServiceExcellence:Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization.
• Change&Innovation:Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange.
• Teamwork&RelationshipBuilding:Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships.
• Communication:Communicatesinaclear,professionalandrespectfulway;demonstratesactivelistening.
• Accountable&ResultsOriented:Demonstratesethicalbehaviourandaccountability,alignswithCityvalues,andabidesbyrelevantpoliciesandlegislation.
• Management&Leadership:Demonstratesself-management,professionalismandengagement;leadsbyexample

CoreValues

AttheCityofMarkham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother.

• ServiceExcellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations.
• Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance.
• People-Focused:puttingpeoplefirst.
• Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness.
• Innovation:Investingineachotherandthewaywedeliverourprogramsandservices.
• Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach.

WorkingConditions:

Workisperformedprimarilyinanofficeenvironmentandmayincludethefollowingworkingconditions:

• Occasionaleveningorweekendworkmayberequiredtosupportoperationalneeds.
• Hybridworkarrangement

ConditionsofEmployment

Asaconditionofemployment,youwillberequiredtoprovideasatisfactoryCriminalRecordandJudicialMatterscheck.

AIDisclosure

AttheCityofMarkham,wevaluetransparencyandfairnessinrecruitment.Whileoursystem(ADPWorkforceNow)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants.Allevaluationsareconductedbypeople.

TheCityofMarkhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve.Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess.

Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice.