Learning & Development Specialist - TFT

Owen Sound; Markham; On-site; CAD 75,000 - 110,000; Full time

Job summary

The City of Markham is seeking a Learning & Organizational Development Specialist to lead organizational culture transformation and change management across a broad client base. The role focuses on aligning initiatives with strategic priorities, corporate values, and diverse stakeholder needs.

Responsibilities include managing change activities, developing learning strategies, and collaborating with Communications and project teams to drive employee engagement and continuous improvement within

Qualifications

• Post-secondary degree in Change Management, Organizational Development, Human Resources and/or related field
• Lean Six Sigma Green Belt or higher certification required
• Excellent knowledge of change management and organizational design practices
• Experience supporting organization-wide transformation initiatives with clients and senior management
• Knowledge delivering and developing leadership programs for various levels within an organization

Responsibilities

• Apply change management methodologies to help employees understand, prepare for, adopt, and sustain changes across programs and processes
• Lead and support change management activities for corporate and cross-functional initiatives, including impact assessments and communication
• Develop and implement learning and organizational development strategies aligning with priorities and values
• Develop and facilitate consultations, focus groups, workshops, and learning events across diverse employee groups
• Translate findings into actionable recommendations and implementation plans
• Create change communication content with Communications and project teams
• Additional learning and OD functions as needed

Skills

Change management

Organizational development

Leadership development

HR knowledge

Stakeholder engagement

Communication

Project management

Problem solving

Education

Post-secondary degree in Change Management/Organizational Development/HR

Lean Six Sigma Green Belt or higher

Job description

DepartmentandCommission: PeopleServices,OfficeoftheChiefAdministrativeOfficer(CAO)

Affiliation: Non-Union

Vacancy Type: Newtemporaryposition

Posting Date: August5,2026

Application Deadline: August20,2026

AbouttheCityofMarkham

TheCityofMarkhamisconsistentlyrankedamongCanada’stopmunicipalemployers.In2026,theCityreceiveditssixthconsecutiveCanada’sBestEmployersrecognitionfromForbesandStatistaInc.,placingthirdamongmunicipalitiesand15thoverallinGovernmentServices.Anaward-winningmunicipality,Markhamisrecognizedforitsleadershipinsustainability,innovativeurbanplanning,andstrongfiscalmanagement.Servingadiverseandgrowingcommunityofmorethan370,000residents,Markhamcombinesrichheritagewithavibrantlocaleconomyandoffersemployeestheopportunitytocontributetomeaningful,impactfulworkthathelpsstrengthenthecommunityweserve.

Applications are now being accepted for the above temporary fulltime (2year) contract position in the People Services Department, Office of the CAO.

JOBSUMMARY

TheLearning&OrganizationalDevelopmentSpecialistwillfocusonorganizationalculturetransformationandchangemanagement,supportingorganizationeffectivenessemployeelearning,andchangeadoptionforabroadrangeofclientsacrosstheorganizationtosupporttheirgoalsandobjectives.Theprimaryfocusisleadingtheorganizationaldevelopment,andchangemanagementinitiativesthatalignwithstrategicpriorities,Corporatevalues,andtheneedsofdiversestakeholders.

KEYDUTIESANDRESPONSIBILITIES

• Applyrecognizedchangemanagementmethodologiesandtoolstohelpemployees,leaders,andteamsunderstand,preparefor,adopt,andsustainchangestoprograms,services,processes,systems,structures,andwaysofworking.
• Leadandsupportchangemanagementactivitiesforcorporate,departmental,andcross-functionalinitiatives,includingchangeimpactassessments,stakeholderanalysis,readinessplanning,communications,training,adoptionsupport,andreinforcementstrategies.
• Developandimplementlearningandorganizationaldevelopmentstrategiesthatsupportcorporatepriorities,workforcecapability,leadershipeffectiveness,serviceexcellence,employeeengagement,equity,accessibility,inclusion,andcontinuousimprovement
• Developandfacilitateconsultations,focusgroups,workshops,teamsessions,andlearningeventswithdiverseemployeegroupstogatherinput,buildunderstanding,supportbehaviourchange,andstrengthenorganizationalalignment.
• Translateassessmentfindingsintoactionablerecommendations,implementationplans,learningsolutions,andchangeinterventionsthatarepractical,measurable,andalignedwithpublicsectoraccountabilityandgovernanceexpectations.
• DevelopchangecommunicationcontentincollaborationwithCommunicationsandprojectteams,includingkeymessages,FAQs,briefingmaterials,leadertalkingpoints,intranetcontent,presentations,andemployeeupdates.
• Additionallearning&organizationaldevelopmentfunctionsasneededincludingeLearningcreation,contentdevelopment,facilitation/deliveryandmore.

REQUIREDSKILLS&COMPETENCIES

• Post-secondarydegreeinafieldrelatedtoChangeManagement,OrganizationalDevelopment,HumanResourcesand/oror5-7plusyears’equivalentworkexperience.
• MinimumLeanSixSigmaGreenBeltorhighercertification
• Excellentknowledgeofchangemanagementandorganizationaldesignpractices.
• Experiencesupportingcorporatewidetransformationinitiativesincludingconsulting,developing,managing,andadvisingwithclientsandseniormanagement.
• Knowledgedeliveringanddevelopingleadershipprogramsexecutingavarietyofrelatedframeworkstodifferentlevelswithinanorganizational.
• StrongknowledgeofHRfunction,includinginitiativeswhichimpactHumanResourcesmanagement.
• Demonstrateddevelopmentandfacilitationskillstoemployeesatalllevelswithspecificexperienceinleadershipdevelopmentincludingemergingleaders
• Demonstratedexperiencediagnosing,planning,deliveringandevaluatingorganizationaldevelopmentinterventions.
• Highleveloforganizationalawarenessskillincludingpoliticalandbusinessacumenensuringacomprehensiveunderstandingofinduvialandgroupdynamics.
• Stronginfluencingandmotivationalskillstodealwithparticipantswhorequireadditionalsupportaswellasdeliveringrecommendationstotheexecutivetable.
• Experiencemanagingandpartneringwithrelevantvendors

CoreBehaviours

• ServiceExcellence:Meetsorexceedsservicestandardswheninteractingwithcustomersinthecommunityandintheorganization.
• Change&Innovation:Respondspositivelyandprofessionallytochangeandhelpsothersthroughchange.
• Teamwork&RelationshipBuilding:Interactswithothersinaninclusive,collaborativeandrespectfulwaythatcreateseffectiveworkingrelationships.
• Communication:Communicatesinaclear,professionalandrespectfulway;demonstratesactivelistening.
• Accountable&ResultsOriented:Demonstratesethicalbehaviorandaccountability,alignswithCityvalues,andabidesbyrelevantpoliciesandlegislation.
• Management&Leadership:Demonstratesself-management,professionalismandengagement;leadsbyexample.

CoreValues

AttheCityofMarkham,ourworkisguidedbyasharedsetofcorevaluesthatshapehowweserveourcommunityandsupportoneanother.

• ServiceExcellence:theconsistentdeliveryofhigh-qualityefficientandcustomer-centricservicethatexceedsexpectations.
• Accountability:ourobligationtoberesponsibleandaccountableforouractions,decisionsandperformance.
• People-Focused:puttingpeoplefirst.
• Trust:theconfidenceweplaceineachothertoactwithintegrityandfairness.
• Innovation:Investingineachotherandthewaywedeliverourprogramsandservices.

Wearelookingforcandidateswhobringthesevaluestolifethroughtheiractions,decisions,andleadershipapproach.

ConditionsofEmployment

Asaconditionofemployment,youwillberequiredtoprovideasatisfactoryCriminalRecordandJudicialMatterscheck

AIDisclosure

AttheCityofMarkham,wevaluetransparencyandfairnessinrecruitment.Whileoursystem(ADPWorkforceNow)includesAI-poweredfeatures,wedonotuseAItoscreen,assess,orselectapplicants.Allevaluationsareconductedbypeople.

TheCityofMarkhamiscommittedtoinclusive,accessibleandbarrierfreeemploymentpracticesandtocreatingaworkplacethatreflectsandsupportsthediversityofthecommunityweserve.Pleaseletusknowifyourequireaccommodationandwewillworkwithyoutoensureabarrierfreehiringprocess.

Pleaserespectourscentfreeareabynotwearingscentedproductswhenvisitingtheoffice.