Sr. Fraud Investigations Analyst

Sagen; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Sagen in Canada is seeking a Senior Fraud Investigations Analyst reporting to the Manager, Fraud, to conduct comprehensive reviews of mortgage insurance applications and support detection and prevention of fraudulent information.

You will analyze data across multiple systems, build industry relationships, prepare analytics reports, present findings to Operations Management, and deliver training in both French and English to strengthen fraud controls and customer outcomes.

Qualifications

• University degree in Business, Economics, Commerce or equivalent education and work experience.
• Minimum 3 years of progressive experience in Mortgage Underwriting, Mortgage Fraud Investigations & Analytics.
• Strong Excel and Power BI capabilities and regulatory knowledge.

Responsibilities

• Conduct in-depth investigations and analysis of mortgage fraud transactions using multiple systems.
• Develop relationships with customers, industry partners and investigative bodies.
• Analyze transactional data to identify fraud patterns and inform improvements.
• Prepare analytics reports and presentations for portfolio performance related to fraud.
• Present conclusions and recommendations to Operations Management.
• Collaborate with Loss Mitigation, Risk, Sales and Underwriting to shape fraud policies.
• Deliver fraud and misrepresentation training in English and French.
• Support timely investigations to meet SLAs.

Skills

Analytical thinking

Investigative skills

Communication skills

Bilingual in French

Team collaboration

Decision making

Education

University degree in Business, Economics, Commerce or equivalent education

Minimum 3 years in Mortgage Underwriting / Mortgage Fraud Investigations & Analytics

Tools

Excel

PowerPoint

Power BI

Job description

Ready to Make an Impact?

The Senior Fraud Investigations Analyst, reporting to the Manager, Fraud, is responsible for conducting comprehensive reviews of mortgage insurance applications to support the detection and prevention of fraudulent information. The role supports the ability of Operations to reduce overall fraud related risks, drive fraud awareness education and ongoing improvement to the overall customer experience and the mortgage industry.

Here is where you will be focusing to ensure your success

• Complete in-depth investigations and analysis into all aspects of mortgage fraud transactions by extracting and analyzing data from multiple systems and tools.
• Establish and leverage internal and external relationships with customers, industry partners and investigative bodies to support the development and implementation of fraud detection and prevention solutions.
• Analyze transactional data to identify fraud patterns, system, and procedural weakness and required data/information to provide recommendations for innovative process improvement solutions.
• Prepare and distribute analytics reporting and presentations to communicate departmental and portfolio performance as it pertains to frauds/misrepresentations.
• Presentation of investigative conclusions/findings and recommendations to Operations Management.
• Collaborate with Loss Mitigation, Risk, Sales, and Underwriting Operations to help influence and assist in the development and maintenance of fraud/risk related policies, guidelines, and operational processes.
• Participate in industry related committees/associations where available to maintain knowledge of current fraud trends, tools, and information.
• Develop, maintain and deliver fraud and misrepresentation training to internal and external customers to communicate and reinforce the importance of Fraud Management and ensure a clear understanding in French and English.
• Participate in various special projects as required.
• Provide the highest level of internal and external customer service.
• Support Operations stakeholders ability to deliver established SLAs through timely resolution of investigations.

What we are looking for

• University degree in Business, Economics, Commerce or equivalent education and work experience.
• Minimum 3 years of progressive experience in Mortgage Underwriting, Mortgage Fraud Investigations & Analytics required.
• Strong technical knowledge of mortgage underwriting processes and regulatory requirements.
• Strong investigative, analytical, and critical thinking abilities.
• Strong judgment, professionalism, and attention to detail
• Passion for continuous learning and staying informed of emerging industry trends.
• Bilingual in French (written and verbal) are an asset
• Strongcommunication skills verbal and written
• Strong presentation skills for internal/external audiences
• The ability to exchange sensitive or technical information with a non-technical audience as well as influencekey stakeholders.
• Strong interpersonal, relationship building and customer centric skills.
• Ability to work effectively within a team environment, with strong collaboration abilities
• Demonstrated strength in working independently – ability to make decisions, manage deliverables and resolve issues while seeking guidance on more complex situations.
• Ability to thrive in a constantly changing, high volume, and fast paced environment while managing multiple priorities to meet deadlines.
• Analytical thinker with ability to challenge the status quo and drive change.
• Expert knowledge of Excel and PowerPoint and Power BI is an asset.

#LI-Remote