Sr Ford Specialist

Canada Life Group; Mississauga; On-site; CAD 57,000 - 86,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life in Mississauga is seeking a Pension and Benefits Administrator to support employee inquiries and onboarding for pension and benefits programs. You will handle enrollments, updates and life events, while maintaining confidentiality and accuracy in a high-volume environment.

The role requires strong communication, organizational skills, and experience with pension plans; a focus on service and teamwork with HR colleagues is essential.

Qualifications

• Post-secondary education or equivalent work experience in HR, benefits and/or pensions.
• Experience supporting employees with pension or benefits inquiries, claims issues and/or benefits administration.
• Ability to communicate complex topics clearly.
• Strong attention to detail and organizational skills.
• Must be able to handle high volumes of calls and emails.
• Ability to manage multiple tasks and meet deadlines.
• Experience handling sensitive employee data and maintaining confidentiality.
• Experience working in a unionized environment.
• Familiarity with Defined Contribution pension plans and/or ASO healthcare benefits is an asset.

Responsibilities

• Answer employee inquiries on pension and benefit programs.
• Explain programs to employees and provide pension/benefits documents.
• Support onboarding and orientation for new hires.
• Assist with enrollments, updates, beneficiary changes, dependent changes, coverage changes, and life events.
• Assist employees with escalated claims issues or coverage inquiries.
• Liaise with Ford Canadian Headquarters HR staff on pension and benefits programs.
• Other duties as assigned.

Skills

Pension/benefits inquiries

Clear communication

Attention to detail

Time management

High volume handling

Confidentiality

Union environment experience

Education

Post-secondary education in HR/benefits

Tools

Microsoft Office Suite

Job description

What you will do

• Answer employee inquiries on Ford’s pension and benefit programs
• Explain Ford’s pension and benefit programs to employees, provide employees with pension and benefits program documents
• Support pension and benefits onboarding and orientation for Ford’s new hires
• Support Ford employees with pension and benefits enrollments, updates, beneficiary changes, dependent changes, coverage changes, life events and other items
• Assist Ford employees with escalated claims issues or coverage inquiries, resolve issues as required
• Liaise with Ford Canadian Headquarters HR staff on pension and benefits programs
• Other duties as assigned

What you will bring

• Post-secondary education or equivalent work experience in HR, benefits and/or pensions
• Experience supporting employees with pension or benefits inquiries, claims issues and/or benefits administration
• Ability to communicate complex topics in a clear and concise manner
• Strong attention to detail and organizational skills
• Must be able to handle high volumes of calls and emails
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
• Experience handling sensitive employee dataand maintaining confidentiality
• Experience working in a unionized environment
• Familiarity with Defined Contribution pension plans and/or ASO healthcare benefits is an asset

The base salary for this position is between$57,100.00 - $85,600.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

Location

Mississauga Ontario, ON, CA, L5B 1M2