Sr. Endpoint Management Analyst

BrokerLink; Edmonton; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage firm in Canada is looking for a Sr. Endpoint Management Analyst to ensure the secure operation of endpoint devices. This is a permanent full-time remote position offering competitive compensation, excellent benefits, and numerous growth opportunities. Candidates should have a minimum of 5 years of experience in endpoint management and strong skills in both Windows and iOS device administration.

Benefits

Flexible health and dental insurance

Personal Spending allowance

RRSP with company matching

Employee Share Purchase Plan

Competitive compensation

Paid Time Off including vacation and personal days

Recognition as one of Canada's best employers

Qualifications

• Minimum of 5 years of experience in endpoint management.
• Hands-on experience with Microsoft Endpoint Manager, Intune, and Autopilot.
• Strong understanding of Windows 10/11 administration.

Responsibilities

• Setting up and configuring new endpoint devices.
• Managing iOS devices using Apple Business Manager.
• Deploying operating system and application updates.

Skills

Endpoint management

Communication skills

Problem-solving

iOS management

Windows administration

Education

University Degree or College Diploma in related discipline

Tools

Microsoft Endpoint Manager

Intune

Apple Business Manager

Cisco collaboration tools

Job description

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence, and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We seek like-minded individuals who are committed to providing the highest level of customer service and who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success, and our purpose of “we’re here to help people” motivates us to retain the talented individuals we attract for the long term. We aim to bring out the best in our team members! We offer numerous growth opportunities and foster an environment that values our most important assets—our team members. With over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Sr. Endpoint Management Analyst to join BrokerLink, working remotely from Alberta, Ontario, or the Atlantic region. This is a permanent full-time position.

In this role, you will be responsible for ensuring the secure, efficient, and compliant operation of all endpoint devices within the organization, including desktops, laptops, mobile devices, and collaboration tools.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending allowance to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX: IFC) with matching
• Dress for your day — dress according to your daily schedule
• Competitive compensation package with bonus potential
• Employee discount program, including Apple, Bell, Rogers, and more!
• Paid Time Off, including personal days, volunteer days, exam/study time, jury duty, and starting at 3 weeks of vacation per year
• Recognition as one of Canada's best employers, such as Kincentric 2024

What the Role Entails:

1. Setting up and configuring new endpoint devices (Windows, iOS, etc.) using Microsoft Endpoint Manager, Intune, and Autopilot.
2. Managing iOS mobile devices using Apple Business Manager.
3. Configuring and maintaining Cisco collaboration devices using Webex Control Hub.
4. Deploying and monitoring operating system and application updates.
5. Packaging, deploying, and managing software applications across all managed endpoints.
6. Providing Tier 3 support for endpoint-related issues.
7. Maintaining detailed documentation of configurations and procedures, and contributing to continuous improvement of endpoint management processes.
8. Assisting with hardware and software product research, evaluation, and procurement.
9. Coordinating activities with employees, partners, vendors, and other support staff.
10. Demonstrating excellent interpersonal communication skills.

The Successful Candidate Will Have:

1. If you believe you possess the relevant skills, please apply.
2. University Degree or College Diploma in a related discipline or applicable professional experience.
3. A minimum of 5 years of experience in endpoint management.
4. Hands-on experience with Apple Business Manager, Microsoft Endpoint Manager, Intune, and Autopilot.
5. Strong understanding of Windows 10/11 administration and troubleshooting.
6. Proven experience managing iOS devices.
7. Familiarity with Cisco collaboration tools and basic network troubleshooting.
8. Strong experience working with Microsoft operating systems (workstation and server).
9. Solid understanding of operating system provisioning and management.
10. Certifications in applicable Microsoft technologies are a plus.
11. Excellent English communication skills, both verbal and written.
12. A team player, self-starter, with the ability to think independently and resolve issues.
13. Excellent problem-solving, communication, and documentation skills.